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Question

Failed to install Splash Buddy pkg

  • March 3, 2020
  • 9 replies
  • 52 views
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Hi all,

I am having issues getting SB to launch properly, seems like the installation is failing for an unknown reason. I simply added a new application to my workflow, updated the the io plist with the new app name + .png file name and ran the buildpkg.sh to produce the the latest SB pkg and uploaded to JAMF PRO. During run time, I get the following error

Mon Mar 02 22:25:25 macprov’s MacBook Pro jamf[1536]: Executing Policy 05 - SplashBuddy
Mon Mar 02 22:25:27 macprov's MacBook Pro jamf[1536]: Installing SplashBuddyInstaller-202003022207.pkg...
Mon Mar 02 22:25:30 macprov's MacBook Pro jamf[1536]: Installation failed. The installer reported: installer: Package name is SplashBuddyInstaller-202003022207
installer: Installing at base path /
installer: The install failed (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.). My previous file works just fine, i tried starting over from scratch, dowloading the SB master etc, I also modifying the existing SB pkg in Composer to add the new app entry but yet no luck, any help or ideas would be great!

Thank you!

    9 replies

    M
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    • morsepacific
    • Contributor
    • March 14, 2020

    Did you resolve this @dpinai ?
    I'm having the exact same issue. I've been building SplashBuddy in various iterations for days now for my DEP process.
    I cleared all the files out to start building an alternate for my User Initiated Enrollment workflow, and now the package won't install.

    At first I thought its because I moved the DEP master to a file server and then copied the files back (maybe some permissions got screwed up) but I've just downloaded and used a brand new master set of files, and the same issue occurs.

    Baffled.

    ImAMacGuy
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    • ImAMacGuy
    • Esteemed Contributor
    • March 16, 2020

    I noticed it too a month or so ago when I went to update it. I was unable to install the newer version but, the original pkg's worked fine. I didn't have time to troubleshoot, so I left the original ones in place.

    O
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    • ooshnoo
    • Honored Contributor
    • March 16, 2020

    Switch to DEPNotify. Much easier to use, especially with the script provided by Jamf Pro Services.

    M
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    • morsepacific
    • Contributor
    • March 20, 2020

    I ended up moving to Octory - much improved!

    daveyboy
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    • daveyboy
    • New Contributor
    • March 20, 2020

    Hi all,

    I faced this issue a few months ago. Rename it if you still need/want the log.

    sudo rm /var/log/jamf.log

    ImAMacGuy
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    • ImAMacGuy
    • Esteemed Contributor
    • March 21, 2020

    @daveyboy why would removing the jamf log do anything?

    L
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    • LangStefan
    • Contributor
    • May 10, 2020

    you found any solution for that? I see this issue just on catalina...seems like some permissions are missing while creating the pkg

    B
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    • Brett_Cox
    • New Contributor
    • July 6, 2020

    I am seeing the same issue when building the package in Catalina. Moved it to a 10.14.6 machine and the package installs and deploys correctly. Will probably move to another solution as SplashBuddy hasn't seen an update in over a year.

    H
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    • hrhnick
    • Contributor
    • July 6, 2020

    David Yoon is working on a forked version of SplashBuddy, see https://github.com/davidyoondrums/SplashBuddy

    HCS also has one of the best deployment/setup guides, see: https://hcsonline.com/images/PDFs/Jamf_Splashbuddy.pdf

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