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Question

Failed to send Notification to Mobile Devices with Self Service Mobile Installed

  • July 29, 2016
  • 6 replies
  • 34 views

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hi there,

I used to be able to send notification to Self Service and Notification Center, the iPads will received pop up messages.

But I have no idea why I'm not receiving any pop up notification recently, my proxy is not expired, my message will appears in Self Service APP if I tap to open the APP, but I'm just not receiving notifications.

I've checked all the settings in iPad, I'm pretty sure all notification settings are turned on.

Anyone facing same issue?

6 replies

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  • New Contributor
  • July 30, 2016

Yes, I have seen this too on iOS 9.3.3. I'm even using a configuration profile to force the notification setting for Self service Mobile to no effect.

Sorry I don't have a solution or workaround.


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  • Author
  • Contributor
  • July 31, 2016

hi @fraserspeirs ,

thanks for the reply.

I'm start seeing the issue since iOS 9.3.2, was hoping updated it to 9.3.3 would solve the issue, apparently it doesn't.


bmortens115
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  • Contributor
  • August 3, 2016

seeing the same thing. The notifications come into the self service app, but there is nothing in notification center even tho I have a config profile to enable notifications for self service. This may be a feature, but I don't see self service in the notifications tab in settings on the iOS devices but I can see that the config profile is on the device.


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  • Author
  • Contributor
  • August 4, 2016

it used to be a working feature, my last attempt was on 13-July as shown in screen shot.

On next day (14-July), I wanted to demonstrate to my team but it doesn't work anymore.


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  • Author
  • Contributor
  • August 10, 2016

Update:

Updated to JSS 9.93 Issue not resolved


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  • New Contributor
  • August 31, 2016

Has tech support been notified of this. It is also not working for me.