Posted on 07-16-2024 02:52 PM
We're trying to give access to subsets of machines to tier 1 technicians using Sites but we're running into a glitch. The tier 1 accounts see the Start Session button under Management/Remote Assist but when they click it it just spins. Bringing up the browser console I find permission denied error for a XHR call to /computers.html after the button is clicked. Even giving the tier 1 admins Administrator Site Access isn't enough. Is there something they have to be granted at the Full Access scope? Since the UI shows the users the Start Session button I think this is a bug.
07-16-2024 03:48 PM - edited 07-16-2024 03:52 PM
That has everything, if that still isn't enough I'm going to suggest logging a case with Jamf, because realistically even a Site Admin should have enough access to start a Jamf Remote Assist Session.