Granting Remote Assist access to specific sites

nlopez
New Contributor

We're trying to give access to subsets of machines to tier 1 technicians using Sites but we're running into a glitch. The tier 1 accounts see the Start Session button under Management/Remote Assist but when they click it it just spins. Bringing up the browser console I find permission denied error for a XHR call to /computers.html after the button is clicked. Even giving the tier 1 admins Administrator Site Access isn't enough. Is there something they have to be granted at the Full Access scope? Since the UI shows the users the Start Session button I think this is a bug.

1 REPLY 1

wakco
Contributor II

https://learn.jamf.com/en-US/bundle/jamf-pro-documentation-current/page/Starting_a_Jamf_Remote_Assis...

That has everything, if that still isn't enough I'm going to suggest logging a case with Jamf, because realistically even a Site Admin should have enough access to start a Jamf Remote Assist Session.