GSX Lookup

[kentmj]

We just set up Casper and enabled the GSX lookup. I confirmed with Apple support that my GSX account information is correct and has the Web API enabled. But when I check it I keep getting a message that says:

"GSX Lookup problem: Your request cannot be processed at this time. Please try again later. If this message persists, please contact GSX support via the help function."

I just wanted to see if this is working OK at this time for other people, or if there is currently an issue with GSX lookups. Thanks!

Mark Kent (MCP,A+)
Sr. Desktop Systems Engineer
Desktop Systems - Systems Administration and Services
Computing & Technology Services - Buffalo State College
"Have you tried turning it off and on again?"

[iamkmc]

Kent,

JSS is telling me that my username and password are incorrect. Although I
did verify by logging into gsx2.apple.com.

Trying to resolve this with jamf support.
Kevin Mc

*From: Kent, Mark [mailto:KENTMJ at BuffaloState.edu]
*Sent: Wednesday, November 09, 2011 11:07 AM
*To: casper at list.jamfsoftware.com <casper at list.jamfsoftware.com>
*Subject: [Casper] GSX Lookup

We just set up Casper and enabled the GSX lookup. I confirmed with Apple
support that my GSX account information is correct and has the Web API
enabled. But when I check it I keep getting a message that says:

“GSX Lookup problem: Your request cannot be processed at this time. Please
try again later. If this message persists, please contact GSX support via
the help function.”

I just wanted to see if this is working OK at this time for other people,
or if there is currently an issue with GSX lookups. Thanks!

Mark Kent (MCP,A+)

Sr. Desktop Systems Engineer

Desktop Systems – Systems Administration and Services

Computing & Technology Services - Buffalo State College

*"Have you tried turning it off and on again?"*

[jafuller]

GSX integration is broken. JAMF is fixing it in the next release. This is due to the GSX2 changes Apple made.
--
James Fuller | Starbucks

[kentmj]

See this: http://jamfsoftware.com/kb/article.php?id=318

Mark Kent (MCP,A+)
Sr. Desktop Systems Engineer
Desktop Systems - Systems Administration and Services
Computing & Technology Services - Buffalo State College
"Have you tried turning it off and on again?"

[iamkmc]

Yea, I followed those steps to a "T" but no luck on getting JSS to pull any
GSX warranty info :/.

*Kevin McLeod* | Applications System Administrator | *mcgarrybowen* | 601
W 26th Street, 12th Floor | New York, NY 10001 | T: 212.420.6838 | M:
646.841.4733 | mcgarrybowen.com <http://mcgarrybowen.com/> |

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[kentmj]

I just tried it now and it works like it should. You got the ZIP from support I take it?

Mark Kent (MCP,A+)
Sr. Desktop Systems Engineer
Desktop Systems - Systems Administration and Services
Computing & Technology Services - Buffalo State College
"Have you tried turning it off and on again?"