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Question

GSX Lookup

  • November 9, 2011
  • 5 replies
  • 36 views
K
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We just set up Casper and enabled the GSX lookup. I confirmed with Apple support that my GSX account information is correct and has the Web API enabled. But when I check it I keep getting a message that says:

"GSX Lookup problem: Your request cannot be processed at this time. Please try again later. If this message persists, please contact GSX support via the help function."

I just wanted to see if this is working OK at this time for other people, or if there is currently an issue with GSX lookups. Thanks!

Mark Kent (MCP,A+)
Sr. Desktop Systems Engineer
Desktop Systems - Systems Administration and Services
Computing & Technology Services - Buffalo State College
"Have you tried turning it off and on again?"

    5 replies

    I
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    • iamkmc
    • Contributor
    • November 9, 2011

    Kent,

    JSS is telling me that my username and password are incorrect. Although I
    did verify by logging into gsx2.apple.com.

    Trying to resolve this with jamf support.
    Kevin Mc

    *From: Kent, Mark [mailto:KENTMJ at BuffaloState.edu]
    *Sent    : Wednesday, November 09, 2011 11:07 AM
    *To: casper at list.jamfsoftware.com <casper at list.jamfsoftware.com>
    *Subject    : [Casper] GSX Lookup

    We just set up Casper and enabled the GSX lookup. I confirmed with Apple
    support that my GSX account information is correct and has the Web API
    enabled. But when I check it I keep getting a message that says:

    “GSX Lookup problem: Your request cannot be processed at this time. Please
    try again later. If this message persists, please contact GSX support via
    the help function.”

    I just wanted to see if this is working OK at this time for other people,
    or if there is currently an issue with GSX lookups. Thanks!

    Mark Kent (MCP,A+)

    Sr. Desktop Systems Engineer

    Desktop Systems – Systems Administration and Services

    Computing & Technology Services - Buffalo State College

    *"Have you tried turning it off and on again?"*

    J
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    • jafuller
    • Contributor
    • November 9, 2011

    GSX integration is broken. JAMF is fixing it in the next release. This is due to the GSX2 changes Apple made.
    --
    James Fuller | Starbucks

    K
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    • kentmj
    • Author
    • New Contributor
    • November 10, 2011

    See this: http://jamfsoftware.com/kb/article.php?id=318

    Mark Kent (MCP,A+)
    Sr. Desktop Systems Engineer
    Desktop Systems - Systems Administration and Services
    Computing & Technology Services - Buffalo State College
    "Have you tried turning it off and on again?"

    I
    Forum|alt.badge.img+6
    • iamkmc
    • Contributor
    • November 10, 2011

    Yea, I followed those steps to a "T" but no luck on getting JSS to pull any
    GSX warranty info :/.

    *Kevin McLeod* | Applications System Administrator | *mcgarrybowen* | 601
    W 26th Street, 12th Floor | New York, NY 10001 | T: 212.420.6838 | M:
    646.841.4733 | mcgarrybowen.com <http://mcgarrybowen.com/> |

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    K
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    • kentmj
    • Author
    • New Contributor
    • November 10, 2011

    I just tried it now and it works like it should. You got the ZIP from support I take it?

    Mark Kent (MCP,A+)
    Sr. Desktop Systems Engineer
    Desktop Systems - Systems Administration and Services
    Computing & Technology Services - Buffalo State College
    "Have you tried turning it off and on again?"

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