Hello all
I love how the MacApp updates so effortlessly assist in keeping our user's applications upgraded and I am very thankful for the assistance. It is a huge assistance in meeting our patching requirements.
I am curious though how others are managing the false positive completions reported by MacApp though. Usually I pick these up through other policies but it is not unusual for JAMF's MacApp to provide patches that the manufacturer have not yet made available through other channels leaving us no other method to pick up the pieces.
A couple examples I'm currently working with. As of March 4, MacApp is currently upgrading Adobe InCopy 2025 and Adobe InDesign 2025 to version 20.2.0.36 but both Adobe's Admin Console and Adobe Remote Update Manager only have patches through 20.1.0.71 so the 20.2.0.36 is only available through MacApp. At the same time, MacApps shows that it has successfully updated 30 of 33 Adobe InCopy 2025 and 29 of 35 Adobe InDesign 2025 users to the new version yet JAMF Patch Management (and manual verification) show that the real numbers for InCopy 2025 are 26 of 33 and for InDesign are 28 of 45.
How do we get MacApp to pick up or recheck these false completions? Simply resetting the MacApp deployments has not resolved this.
Thanks!
William Jacobson
Costa Mesa, CA
