Jamf Nation Community

svallas · ‎08-22-2019

Hi everyone,

I have been busy for quite some time to roll out Symantec Remote based with a .sh script. But I just can't get it done.

I found a handy script here, but it still doesn't work. My background I have almost no experience with Mac devices and scripting it.
But I find it interesting and I learn a lot.
https://www.jamf.com/jamf-nation/discussions/26744/installing-pkg-using-a-bash-script-with-jamf

What I want to do is deploy a Symantec package for users via remote. With the program I work I only have the option to do it via .sh.

Based on the URL above I am kicking off the script step by step to see where it keeps crashing. But I don't get any further than the script below, so I hope someone can give me support.

After kicking off this script I get the following message back.

/Volumes/Macintosh HD/Users/Shared/temp/Symantec Endpoint Protection Cloud.UniversalESD_RI.pkg: line 1: syntax error near unexpected token `<'

/Volumes/Macintosh HD/Users/Shared/temp/Symantec Endpoint Protection Cloud.UniversalESD_RI.pkg: line 1: `<html><body><h1>400 Bad request</h1>'

ThijsX · ‎08-22-2019

Hi, @svallas

You can skip line 4 and you do not have to create a tmp folder, and then curl your file into the /tmp (default temp folder on macOS and gets cleared out on each reboot)
Line 17 is not as it should be and see the man page "man installer" for installing a pkg through command line

as example;

sudo installer -pkg "/tmp/Symantec Endpoint Protection Cloud.UniversalESD_RI.pkg" -target /

svallas · ‎08-26-2019

Hi txhaflaire,
Sorry for the late reply, I was free for a few days.
Thank you for your response and your help.

I have already tried out the command you put here.
But I will edit the script again and add the result.

svallas · ‎08-26-2019

Hi,

I get stuck again...
But dont I need to create a folder first where the package should go to?
Because otherwise it goes to the download folder by default, and than I cannot use your command anymore and I know it is an example.
But im trying im trying..

#!/bin/bash
Download Sepc
curl -LO "https://www.skyvalley.nl/wp-content/uploads/2019/08/Symantec Endpoint Protection Cloud.UniversalESD_RI.pkg"
Run Symantec Endpoint Protection Cloud Installer
sudo installer -pkg "tmp/Symantec Endpoint Protection Cloud.UniversalESD_RI.pkg" -target / sleep 10

installer: Error - the package path specified was invalid: 'tmp/Symantec Endpoint Protection Cloud.UniversalESD_RI.pkg'.

DBrowning · ‎08-26-2019

Try this:

#!/bin/bash

#Download Sepc
curl -L "https://www.skyvalley.nl/wp-content/uploads/2019/08/Symantec Endpoint Protection Cloud.UniversalESD_RI.pkg" -o /tmp/SEPC.pkg

#Run Symantec Endpoint Protection Cloud Installer
installer -pkg "/tmp/SEPC.pkg" -target /

sleep 10

svallas · ‎08-28-2019

Hi and thanks for your help.

I used your script and did not change it, and this is the result that I get back

installer: Error - the package path specified was invalid: 'tmp/SEPC.pkg'.

DBrowning · ‎08-28-2019

@svallas , you are missing a / in front of tmp.

svallas · ‎08-28-2019

Thanks for you quick answer, but unfortunately I get the same error message back.

installer: Error - the package path specified was invalid: '/tmp/SEPC.pkg'.

#!/bin/bash

#Download Sepc
curl -L "https://www.skyvalley.nl/wp-content/uploads/2019/08/Symantec Endpoint Protection Cloud.UniversalESD_RI.pkg" -o /tmp/SEPC.pkg

#Run Symantec Endpoint Protection Cloud Installer
sudo installer -pkg "/tmp/SEPC.pkg" -target /

sleep 10

DBrowning · ‎08-29-2019

looks to be an issue with your installer package...

DBrowning · ‎08-29-2019

Actually it is the spaces in the name.

#!/bin/bash

#Download Sepc
curl -L https://www.skyvalley.nl/wp-content/uploads/2019/08/Symantec%20Endpoint%20Protection%20Cloud.UniversalESD_RI.pkg -o /tmp/SEPC.pkg

#Run Symantec Endpoint Protection Cloud Installer
installer -pkg "/tmp/SEPC.pkg" -target /

sleep 10

Give that a try. It should work now.

svallas · ‎08-29-2019

Hi,

Wow, thanks for your sharpness.
I immediately tried out the script and we are a lot further, this is the outcome:

/Library/Application Support/com.atera.ateraagent/Packages/AgentPackageSystemTools/AgentPackageSystemToolsApp.app/Contents/MonoBundle/sepc2.sh: line 2: 
: command not found
  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                 Dload  Upload   Total   Spent    Left  Speed

  0     0    0     0    0     0      0      0 --:--:-- --:--:-- --:--:--     0
  0  105M    0  8590    0     0  25005      0  1:13:36 --:--:--  1:13:36 24970
  0  105M    0  894k    0     0   668k      0  0:02:41  0:00:01  0:02:40  668k
  1  105M    1 1873k    0     0   765k      0  0:02:20  0:00:02  0:02:18  765k
  2  105M    2 2754k    0     0   821k      0  0:02:11  0:00:03  0:02:08  821k
  3  105M    3 3874k    0     0   880k      0  0:02:02  0:00:04  0:01:58  880k
  4  105M    4 4783k    0     0   893k      0  0:02:00  0:00:05  0:01:55  953k
  5  105M    5 5736k    0     0   890k      0  0:02:01  0:00:06  0:01:55  948k
  5  105M    5 6408k    0     0   870k      0  0:02:03  0:00:07  0:01:56  922k
  6  105M    6 7326k    0     0   877k      0  0:02:02  0:00:08  0:01:54  914k
  6  105M    6 7536k    0     0   775k      0  0:02:19  0:00:09  0:02:10  688k
  6  105M    6 7536k    0     0   702k      0  0:02:33  0:00:10  0:02:23  511k
  6  105M    6 7536k    0     0   652k      0  0:02:45  0:00:11  0:02:34  351k
  7  105M    7 8322k    0     0   674k      0  0:02:39  0:00:12  0:02:27  384k
  8  105M    8 9614k    0     0   719k      0  0:02:29  0:00:13  0:02:16  456k
  9  105M    9 10.4M    0     0   740k      0  0:02:25  0:00:14  0:02:11  668k
 11  105M   11 11.5M    0     0   773k      0  0:02:19  0:00:15  0:02:04  936k
 11  105M   11 12.5M    0     0   783k      0  0:02:17  0:00:16  0:02:01 1099k
 13  105M   13 13.7M    0     0   804k      0  0:02:14  0:00:17  0:01:57 1118k
 14  105M   14 14.7M    0     0   823k      0  0:02:10  0:00:18  0:01:52 1104k
 14  105M   14 15.6M    0     0   824k      0  0:02:10  0:00:19  0:01:51 1064k
 15  105M   15 16.4M    0     0   827k      0  0:02:10  0:00:20  0:01:50  996k
 16  105M   16 17.2M    0     0   824k      0  0:02:10  0:00:21  0:01:49  956k
 17  105M   17 18.2M    0     0   835k      0  0:02:09  0:00:22  0:01:47  946k
 18  105M   18 19.1M    0     0   837k      0  0:02:08  0:00:23  0:01:45  889k
 18  105M   18 19.9M    0     0   840k      0  0:02:08  0:00:24  0:01:44  905k
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 20  105M   20 21.8M    0     0   844k      0  0:02:07  0:00:26  0:01:41  933k
 21  105M   21 22.6M    0     0   849k      0  0:02:06  0:00:27  0:01:39  910k
 22  105M   22 23.4M    0     0   846k      0  0:02:07  0:00:28  0:01:39  885k
 23  105M   23 24.3M    0     0   850k      0  0:02:06  0:00:29  0:01:37  898k
 24  105M   24 25.3M    0     0   853k      0  0:02:06  0:00:30  0:01:36  909k
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 25  105M   25 27.0M    0     0   854k      0  0:02:06  0:00:32  0:01:34  883k
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 28  105M   28 30.1M    0     0   813k      0  0:02:12  0:00:37  0:01:35  573k
 28  105M   28 30.1M    0     0   790k      0  0:02:16  0:00:39  0:01:37  367k
 28  105M   28 30.1M    0     0   763k      0  0:02:21  0:00:40  0:01:41  199k
 28  105M   28 30.2M    0     0   739k      0  0:02:25  0:00:41  0:01:44 62088
 28  105M   28 30.2M    0     0   732k      0  0:02:27  0:00:42  0:01:45 29023
 29  105M   29 30.7M    0     0   724k      0  0:02:28  0:00:43  0:01:45  113k
 29  105M   29 31.4M    0     0   727k      0  0:02:28  0:00:44  0:01:44  262k
 30  105M   30 32.0M    0     0   724k      0  0:02:28  0:00:45  0:01:43  404k
 31  105M   31 32.6M    0     0   722k      0  0:02:29  0:00:46  0:01:43  559k
 32  105M   32 33.9M    0     0   733k      0  0:02:27  0:00:47  0:01:40  742k
 33  105M   33 35.0M    0     0   741k      0  0:02:25  0:00:48  0:01:37  890k
 34  105M   34 36.3M    0     0   753k      0  0:02:23  0:00:49  0:01:34  987k
 35  105M   35 37.4M    0     0   760k      0  0:02:21  0:00:50  0:01:31 1086k
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 38  105M   38 40.1M    0     0   784k      0  0:02:17  0:00:52  0:01:25 1270k
 39  105M   39 41.2M    0     0   792k      0  0:02:16  0:00:53  0:01:23 1297k
 40  105M   40 42.6M    0     0   803k      0  0:02:14  0:00:54  0:01:20 1298k
 41  105M   41 44.1M    0     0   815k      0  0:02:12  0:00:55  0:01:17 1368k
 42  105M   42 45.1M    0     0   819k      0  0:02:11  0:00:56  0:01:15 1289k
 43  105M   43 45.9M    0     0   820k      0  0:02:11  0:00:57  0:01:14 1200k
 45  105M   45 47.3M    0     0   831k      0  0:02:09  0:00:58  0:01:11 1245k
 46  105M   46 49.0M    0     0   846k      0  0:02:07  0:00:59  0:01:08 1303k
 47  105M   47 50.4M    0     0   856k      0  0:02:05  0:01:00  0:01:05 1315k
 49  105M   49 51.8M    0     0   865k      0  0:02:04  0:01:01  0:01:03 1400k
 50  105M   50 53.3M    0     0   874k      0  0:02:03  0:01:02  0:01:01 1485k
 52  105M   52 54.8M    0     0   885k      0  0:02:01  0:01:03  0:00:58 1498k
 53  105M   53 55.9M    0     0   890k      0  0:02:01  0:01:04  0:00:57 1428k
 54  105M   54 57.4M    0     0   898k      0  0:01:59  0:01:05  0:00:54 1401k
 56  105M   56 59.0M    0     0   910k      0  0:01:58  0:01:06  0:00:52 1465k
 57  105M   57 60.6M    0     0   921k      0  0:01:57  0:01:07  0:00:50 1513k
 58  105M   58 61.6M    0     0   923k      0  0:01:56  0:01:08  0:00:48 1418k
 59  105M   59 62.6M    0     0   924k      0  0:01:56  0:01:09  0:00:47 1356k
 60  105M   60 63.8M    0     0   929k      0  0:01:56  0:01:10  0:00:46 1329k
 61  105M   61 64.8M    0     0   930k      0  0:01:55  0:01:11  0:00:44 1197k
 62  105M   62 66.2M    0     0   937k      0  0:01:55  0:01:12  0:00:43 1142k
 64  105M   64 67.7M    0     0   946k      0  0:01:53  0:01:13  0:00:40 1259k
 65  105M   65 69.3M    0     0   954k      0  0:01:52  0:01:14  0:00:38 1375k
 67  105M   67 70.7M    0     0   961k      0  0:01:52  0:01:15  0:00:37 1417k
 68  105M   68 72.1M    0     0   966k      0  0:01:51  0:01:16  0:00:35 1473k
 68  105M   68 72.3M    0     0   951k      0  0:01:53  0:01:17  0:00:36 1146k
 68  105M   68 72.3M    0     0   937k      0  0:01:55  0:01:18  0:00:37  829k
 68  105M   68 72.3M    0     0   925k      0  0:01:56  0:01:20  0:00:36  541k
 68  105M   68 72.3M    0     0   912k      0  0:01:58  0:01:21  0:00:37  271k
 68  105M   68 72.3M    0     0   904k      0  0:01:59  0:01:21  0:00:38 29824
 68  105M   68 72.4M    0     0   890k      0  0:02:01  0:01:23  0:00:38 25910
 68  105M   68 72.6M    0     0   882k      0  0:02:02  0:01:24  0:00:38 67236
 69  105M   69 73.4M    0     0   880k      0  0:02:02  0:01:25  0:00:37  213k
 70  105M   70 74.5M    0     0   883k      0  0:02:02  0:01:26  0:00:36  434k
 71  105M   71 75.8M    0     0   888k      0  0:02:01  0:01:27  0:00:34  645k
 73  105M   73 77.1M    0     0   894k      0  0:02:00  0:01:28  0:00:32  960k
 74  105M   74 78.3M    0     0   898k      0  0:02:00  0:01:29  0:00:31 1170k
 75  105M   75 79.7M    0     0   903k      0  0:01:59  0:01:30  0:00:29 1296k
 76  105M   76 80.9M    0     0   907k      0  0:01:58  0:01:31  0:00:27 1308k
 78  105M   78 82.4M    0     0   913k      0  0:01:58  0:01:32  0:00:26 1343k
 79  105M   79 83.7M    0     0   919k      0  0:01:57  0:01:33  0:00:24 1363k
 80  105M   80 85.2M    0     0   924k      0  0:01:56  0:01:34  0:00:22 1403k
 82  105M   82 86.3M    0     0   927k      0  0:01:56  0:01:35  0:00:21 1359k
 83  105M   83 87.9M    0     0   934k      0  0:01:55  0:01:36  0:00:19 1428k
 84  105M   84 89.4M    0     0   940k      0  0:01:54  0:01:37  0:00:17 1452k
 85  105M   85 90.4M    0     0   942k      0  0:01:54  0:01:38  0:00:16 1372k
 87  105M   87 91.9M    0     0   947k      0  0:01:53  0:01:39  0:00:14 1361k
 88  105M   88 93.4M    0     0   952k      0  0:01:53  0:01:40  0:00:13 1419k
 90  105M   90 94.9M    0     0   959k      0  0:01:52  0:01:41  0:00:11 1441k
 91  105M   91 96.2M    0     0   962k      0  0:01:52  0:01:42  0:00:10 1392k
 92  105M   92 97.4M    0     0   965k      0  0:01:51  0:01:43  0:00:08 1421k
 93  105M   93 98.7M    0     0   964k      0  0:01:51  0:01:44  0:00:07 1284k
 94  105M   94 99.5M    0     0   967k      0  0:01:51  0:01:45  0:00:06 1274k
 95  105M   95  101M    0     0   973k      0  0:01:50  0:01:46  0:00:04 1259k
 96  105M   96  102M    0     0   972k      0  0:01:50  0:01:47  0:00:03 1173k
 97  105M   97  103M    0     0   974k      0  0:01:50  0:01:48  0:00:02 1150k
 99  105M   99  104M    0     0   976k      0  0:01:50  0:01:49  0:00:01 1257k
100  105M  100  105M    0     0   980k      0  0:01:49  0:01:49 --:--:-- 1272k
/Library/Application Support/com.atera.ateraagent/Packages/AgentPackageSystemTools/AgentPackageSystemToolsApp.app/Contents/MonoBundle/sepc2.sh: line 5: 
: command not found
installer: Error - the package path specified was invalid: '/tmp/SEPC.pkg'.
/Library/Application Support/com.atera.ateraagent/Packages/AgentPackageSystemTools/AgentPackageSystemToolsApp.app/Contents/MonoBundle/sepc2.sh: line 8: 
: command not found

I'm going to create a new package and see what it does.
To be continued.

DBrowning · ‎08-29-2019

It looks like you are running this from a tool like Textmate or some other editor. If you save the file and then open terminal and run sudo sh /path/to/file.sh it should run without issue.

svallas · ‎08-29-2019

I run the script via Atera our management tool, they have processed a script tool in which I can push scripts to computers remotely. So I'm testing how to get Symantec pushed to the computers through this tool.

Your script above has helped me a lot and bring me on the right path.

At a certain point I removed everything from my very first script, and executed everything line by line to see where exactly things went wrong. Now that I am troubleshooting with you, I find that I have forgotten to add a file, which is probably also the cause where your last script goes wrong.

This is a JavaScript file that comes with the package, I am just trying to process this in a script, and let you know later what the outcome has been. This will be tested later in the evening.

svallas · ‎08-29-2019

I have tried the script with an ZIP file, this did not work, now I have tried the following, and it also does not want to work.

#!/bin/bash

#Download SEPC JavaScript
curl -L "https://www.skyvalley.nl/wp-content/uploads/2019/08/fsdmanifest.js" -o /tmp/fsdmanifest.js

#Download SEPC
curl -L https://www.skyvalley.nl/wp-content/uploads/2019/08/Symantec%20Endpoint%20Protection%20Cloud.UniversalESD_RI.pkg -o /tmp/SEPC.pkg

#Run Symantec Endpoint Protection Cloud Installer
sudo installer -pkg "/tmp/SEPC.pkg" -target /

sleep 10

I also tested locally, I think my command does not work completely. But I don't want it locally, it really has to go through Atera, are there still ideas?

DBrowning · ‎08-30-2019

Using the script you have in your latest post, I saved it to my local machine as test.sh and ran it locally. I stopped the installer from fully running as to not install your license on my test machine.

svallas · ‎09-08-2019

Hi Dennis,

which script did you use, because when I test it on the local machine I just get an error?

Below you can see the output message that I received when we tried to install this from terminal:

MacTestDevices-MacBook-Air:~ mactestdevice$ curl -L "https://www.skyvalley.nl/wp-content/uploads/2019/08/fsdmanifest.js" -o /tmp/fsdmanifest.js
  % Total    % Received % Xferd  Average Speed  Time    Time    Time  Current
                                Dload  Upload  Total  Spent    Left  Speed
100  1652  100  1652    0    0  2554      0 --:--:-- --:--:-- --:--:--  2553
MacTestDevices-MacBook-Air:~ mactestdevice$ curl -L https://www.skyvalley.nl/wp-content/uploads/2019/08/Symantec%20Endpoint%20Protection%20Cloud.UniversalESD_RI.pkg -o /tmp/SEPC.pkg
  % Total    % Received % Xferd  Average Speed  Time    Time    Time  Current
                                Dload  Upload  Total  Spent    Left  Speed
100  105M  100  105M    0    0  4636k      0  0:00:23  0:00:23 --:--:-- 6922k
MacTestDevices-MacBook-Air:~ mactestdevice$ sudo installer -pkg "/tmp/SEPC.pkg" -target /
Password:
Sorry, try again.
Password:
installer: Package name is SEPC
installer: Installing at base path /
installer: The install failed (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.)
MacTestDevices-MacBook-Air:~ mactestdevice$

So it seems that this script doesn't work on our test Mac device, meaning that it is expected to fail when runs through Atera.

DBrowning · ‎09-09-2019

@svallas Is this the steps you are taking to create the install package?

https://support.symantec.com/us/en/article.HOWTO128513.html#v127509198

svallas · ‎09-11-2019

True, these are the steps you go through.
You indeed start by downloading the Download Package Creator "SEPC Redistributable Installer Package Tool". After you have done this, he creates 2 files that I put in my URL, the PKG file and the JS file, and put these files in the script.

DBrowning · ‎09-11-2019

@svallas Use the script below. It looks like the JS manifest file was looking for a particular file name.

#!/bin/bash

#Download SEPC JavaScript
curl -L "https://www.skyvalley.nl/wp-content/uploads/2019/08/fsdmanifest.js" -o /tmp/fsdmanifest.js

#Download SEPC
curl -L https://www.skyvalley.nl/wp-content/uploads/2019/08/Symantec%20Endpoint%20Protection%20Cloud.UniversalESD_RI.pkg -o "/tmp/Symantec Endpoint Protection Cloud.UniversalESD_RI.pkg"

#Run Symantec Endpoint Protection Cloud Installer
installer -pkg "/tmp/Symantec Endpoint Protection Cloud.UniversalESD_RI.pkg" -target /

sleep 10

reboot

svallas · ‎09-13-2019

Hi,

Thanks for the effort, me and the support team of Atera have tested it out your last script. But still via Atera itself or local on the machine we don't get it working.

MacTestDevices-MacBook-Air:~ mactestdevice$
MacTestDevices-MacBook-Air:~ mactestdevice$ sudo installer -pkg "/tmp/Symantec Endpoint Protection Cloud.UniversalESD_RI.pkg" -target /
Password:
installer: Package name is Symantec Endpoint Protection Cloud.UniversalESD_RI
installer: Installing at base path /
installer: The install failed (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.)

MacTestDevices-MacBook-Air:~ mactestdevice$ #!/bin/bash
MacTestDevices-MacBook-Air:~ mactestdevice$
MacTestDevices-MacBook-Air:~ mactestdevice$ #Download SEPC JavaScript
MacTestDevices-MacBook-Air:~ mactestdevice$ curl -L "https://www.skyvalley.nl/wp-content/uploads/2019/08/fsdmanifest.js" -o /tmp/fsdmanifest.js
  % Total    % Received % Xferd  Average Speed  Time    Time    Time  Current
                                Dload  Upload  Total  Spent    Left  Speed
100  1652  100  1652    0    0  3104      0 --:--:-- --:--:-- --:--:--  3099
MacTestDevices-MacBook-Air:~ mactestdevice$
MacTestDevices-MacBook-Air:~ mactestdevice$ #Download SEPC
MacTestDevices-MacBook-Air:~ mactestdevice$ curl -L https://www.skyvalley.nl/wp-content/uploads/2019/08/Symantec%20Endpoint%20Protection%20Cloud.UniversalESD_RI.pkg -o "/tmp/Symantec Endpoint Protection Cloud.UniversalESD_RI.pkg"
  % Total    % Received % Xferd  Average Speed  Time    Time    Time  Current
                                Dload  Upload  Total  Spent    Left  Speed
100  105M  100  105M    0    0  1579k      0  0:01:08  0:01:08 --:--:-- 1833k
MacTestDevices-MacBook-Air:~ mactestdevice$
MacTestDevices-MacBook-Air:~ mactestdevice$ sudo installer -pkg "/tmp/Symantec Endpoint Protection Cloud.UniversalESD_RI.pkg" -target /
Password:
installer: Package name is Symantec Endpoint Protection Cloud.UniversalESD_RI
installer: Installing at base path /
installer: The install failed (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.)

rvelasco212 · ‎09-13-2019

Do you have an existing Symantec Endpoint client installed like an older, non-cloud based client on your test Mac? I've found and others as well, sorry can't cite a specific thread about it yet, that the previous client has to be uninstalled first before installing the current cloud client.

svallas · ‎09-13-2019

Hi thanks for your message, but there are no other installations of Symantec when I start the setup.
So also no older or other versions.

DBrowning · ‎09-13-2019

I ran the script on a test machine and the last script i provided ran without issue. I would recommend reaching out to Symantec and see if they are able to provide any assistance at this point.

svallas · ‎09-13-2019

Allright thank you, Dennis’s MacBook Pro is that you?

DBrowning · ‎09-13-2019

Yes that would have been my machine. I uninstalled and wiped the machine after successful installation.

svallas · ‎09-13-2019

Allrighty, thanks again for your help and your time!

svallas · ‎09-13-2019

Dennis could you please share the output, and execute again if necessary?

DBrowning · ‎09-13-2019

Here is a screenshot of the script and me calling it in Terminal.

svallas · ‎09-13-2019

Thank you.

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How to deploy Symantec

Download Sepc

Run Symantec Endpoint Protection Cloud Installer