Posted on 10-27-2022 03:02 PM
I am trying to uninstall app using jamf pro.
However, when i tried to select uninstall from the action menu - i dont see uninstall option.
Am i missing something here?
Posted on 10-27-2022 03:27 PM
There are many ways to install assets with a policy. A package installer (.pkg), a Jamf package, (which can be a .dmg or .pkg) a script, a combination of these, multiples of all of the above, etc.
The 1st thing you should check out is the Jamf documentation on packages:
However, I indeed think maybe you are missing something because there is no magic button for uninstall. If following the Jamf docs doesn't help, you need to do some more digging.
3rd party vendors sometimes provide their own unstall script or app (Adobe often includes "uninstaller" packages with their apps, e.g.)
You can track the .bom inside of an installer .pkg & use that to delete items at the paths where they were installed. You can create your own custom removal scripts, but, there are all sorts of potential issues with doing that depending on what was installed & how (sometimes, items installed may be signed & installed in a keychain, e.g., & these items may require being unsigned for removal) which is why there is no easy button for doing this...
So, look at the application or assets you've installed & see if there is an included uninstaller. If not, you should check the documentation for how to cleanly remove it. Once you understand that state, you can potentially make your own uninstaller or if the install is simple & you are indexing packages your may be able to uninstall simply.
Posted on 10-28-2022 05:24 AM
You need to upload the package as a .dmg, and you also need to index the .dmg in JAMF Admin. Once that is done the uninstall option should appear. This is not possible with a .pkg.
On a side note, I recommend putting file extensions on your packages. Not having a file extension can confuse things.