Icons/shortcuts on ipad

acamare10
New Contributor III

Hello,

I am dealing with this issue where a user has these icons on their managed iPad. I am not sure if they are apps or shortcuts but nothing happens when I tap on them. Anyone have an idea of what they are and how I can remove them without having to wipe the device? Thanks in advance.unknown icons.jpg

3 REPLIES 3

dmccluskey
Contributor

Maybe he used the shortcuts app to add custom icons.

 

How to customize your app icons with the Shortcuts app | iMore

acamare10
New Contributor III

If I am correct the shortcuts app is disabled and does not show up on the users iPad. When I tap those icons nothing happens, any idea why? 

piotrr
Contributor III

That's sus. Does Jamf Pro say if the iPad has synced to iTunes?