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Question

Inventory of iPads

  • October 16, 2018
  • 3 replies
  • 34 views
I
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Nearly all our iPads have not been inventoried since last month despite being managed. A remote command to gather inventory updates was sent out for a few days running to no avail.

There was a period 2 weeks ago that our reseller messed up our JAMF renewal licences and as a result, we were not able to manage the majority of the iPads. Now that our licenses have been renewed successfully, I am still unable to get an inventory update.

I also noticed I can't even push out any new apps, remotely wipe the devices etc.

Any suggestions?

    3 replies

    M
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    • MDMMan
    • Contributor
    • October 16, 2018

    Did your APNS cert expire? I believe that if that expires before you renew it, Jamf cannot push the updated cert to existing devices. You have to re-enroll them to get the updated cert. (unless Apple has changed something in the past could years with that trust relationship)

    I
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    • icicicic
    • Author
    • New Contributor
    • October 16, 2018

    I made sure that any tokens or certs that were nearly expiring were renewed well in advance of the annual renewal date of our JAMF licences.

    How would I go about re-enrolling the existing devices?

    M
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    • MDMMan
    • Contributor
    • October 16, 2018

    If they are DEP enrolled, they must be factory reset. If they are not DEP enrolled, it is still a manual touch on each one. I would definitely touch base with Jamf before re-enrolling all devices in your environment to see if there is something else that can be done.

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