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Question

Inventory Updates & Optical Drives

  • October 2, 2009
  • 3 replies
  • 22 views
A
  • Anonymous

I have a rather "odd" issue, that I was hoping someone had seen or
experienced...

When a machine (specifically it seems the white/black MacBooks, but we can
reproduce on an older MacBook Pro), phone home every 15-minutes to update
their inventory on the JSS, or when sudo jamf recon is run, the optical
drive makes a noise as if a disk is ejecting. This is the same noice you
may get when going into System Profiler and you choose Disk Burning in the
Contents menu.

It doesn't seem like a big issue, but we have users panicking that their
hard drive is dying, and it would seem that over time this could
potentially shorten the life of the hardware. I could obviously kill the
Recon/Update inventory policy, but knowing how often things change around
here, that's not the most appealing solution.

Thanks,
Steve

--
Steven Diver, Network Manager
Adlai E. Stevenson High School - http://www.d125.org
Email: sdiver at d125.org - Phone: 847.415.4304
AIM: sdiver125

"Be not simply good, be good for something."
-Henry David Thoreau (1817-1862)

    3 replies

    stevewood
    Forum|alt.badge.img+38
    • stevewood
    • Hall of Fame
    • October 2, 2009

    I see it when kicking of a manual recon (jamf recon), but I don't see it on
    the 15 minute policy recons.

    Steve Wood
    Director of IT
    swood at integer.com

    The Integer Group | 1999 Bryan St. | Ste. 1700 | Dallas, TX 75201
    T 214.758.6813 | F 214.758.6901 | C 940.312.2475

    H
    Forum|alt.badge.img+4
    • heathjw
    • Contributor
    • October 4, 2009

    I believe this is expected behavior during the recon process--this is the optical drive "checking in" to the inventory process. The same noise occurs during wake from sleep on these computers, right? I don't think this is anything to worry about, simply the way the optical drives run a sort of POST. Can anyone verify if this is correct?

    Jay

    John_Wetter
    Forum|alt.badge.img+33
    • John_Wetter
    • Hall of Fame
    • October 5, 2009

    Are you saying you're running Recon every 15 minutes? The noise is normal though, and when Recon runs any way (using the app, the CLI, or a policy trigger), it'll make that noise. Our computers are set to randomly do a recon once a week. The noise is the same as waking from sleep or looking at it in system profiler as has been mentioned. And, it makes the noise for the same reason as the recon is doing the same system profiler report and sending it back to the JSS.

    --
    John Wetter
    Technology Support Administrator
    Educational Technology, Media & Information Services
    Hopkins Public Schools
    952-988-5373

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