Hi all,
I thought I'd share my experience of the past day. First, the background.
I'm a week and a half away from deploying 900 new iPad 4s for high school students in a 1:1 take home environment. Up until yesterday these were imaged with Configurator 1.4 as Supervised 7.0.2.
I refuse to burn VPP codes since Apple has not assured me they will convert them to licenses when they make their change, and I want Configurator out of the mix as soon as possible. So I am deploying certain paid and free apps (the large ones) as In-House apps for now. I have them configured to Self Install, Managed, so I can remove them and push updated versions.
When 7.0.3 was released along with the upgraded versions of iLife/iWork, I figured I'd might as well install it all now so as to not kill the WiFi later (I am only 75% done installing, why not). So I took the old apps out of scope to remove the old app, uploaded the new apps to Casper, and added the apps back into scope.
I then took 10-20 iPads and connected them to Configurator 1.4.1 to Refresh them. It removed the supervision profile named 'Supervision Profile' and installed one named 'Configurator Trust Certificate'. Thankfully it did not remove and reinstall my enrollment profile like it was doing with 1.4 so my iPads stayed in management and the apps that were there are still there, etc.
I will now tell you what happened, and then I will tell you why and how I've gotten around it.
The problem - only some apps are installing, and it is not the same apps. On one iPad all installed, on some 5 of 12 installed, on others a different mix of apps installed. *The apps not installing are not displayed on the screen.* When this happened before with 7.0.2 I would cancel any errors and Pending apps for that device in Casper, restart the iPad just to be sure, and send an Inventory Update request. This is no longer working with 7.0.3.
In Management History is a Failed Command 'The app “such.and.such” is already scheduled for management.' I found a clue on the web that this means an install of a managed app is already in progress.
I have updated Casper from 9.12 to 9.20. I have updated my only Restrictions policy (as there is a new option for 'Allow host pairing with the exception of the supervision host (Supervised devices only)' I think OTA Enrollment is really coming!!). I restarted the server as part of the update. I have tried beginning the install from Self Service. In all cases the apps are all Pending in JSS and in Self Service and they do not install and there is no app icon on the screen.
Doing a 7.0.3 update from the device itself also is having much of the same issues, except that the last step of the previous paragraph works (retrying the download from Self Service). This takes too long however.
I have a Mac app called PhoneView, so I looked at the drive of an iPad in question. In the Downloads folder are incomplete downloads for the apps in question and a sqllite table of those downloads. Only by deleting all files in this folder, clearing all pending and failed commands, restarting the iPad, and pushing an Inventory Update Request are the apps installing.
I think it is a bug with this Downloads folder and I'll call AppleCare on it tomorrow.
Hope this helps someone,
chris
