iOS 9.2 Unable to install managed app from MDM

We appear to be seeing this. The apps that are supposed to be installed say "Pending - Application is not available to install " in the pending commands log. If you try to install an app from Self Service it appears to stay in pending as well. We are still doing some testing and were not aware of this until seeing this post.

Yes, iOS 9.2 is causing issues. This affects all MDMs not just JAMF. We have been working with Apple Enterprise support on this but so far no solution.

Things we are experiencing are : -MDM commands queueing - not being able to push managed apps
- more frequent app crashes

Yep, filed a radar on this. Apple seems to be aware of the issue. Let's hope for a fix soon!

This is terrible. I really don't want to have to tell the users "it's an Apple bug, there's nothing we can do." I'll see if our Apple SE has any news.

Yeah we do the peek a boo app store and our work around is if its a free app to just download from the app store by manually removing the MDM profile and then pulling when done. This is a time consuming fix when you have more and more devices having this issue.

For us the problem is only showing in a fraction of the fraction of devices that got updated before we put our block up.

As of Friday our SE simply told us to block 9.2 until they get a potential fix out next week.

I have no idea why, but it does seem to be working a little better today than it was on Friday. We do have a few 9.2 test iPads that we can now push apps down to via Self Service. But it's not 100% consistent. I wonder if there is a possibility this is more on Apple's VPP back end than just 9.2 ?

We have seen more 9.2 iPads working ok today than not working. It's not 100%, but more working than not.

Hold off on updating any managed iOS devices to 9.2!!

We've had all kinds of problems with VPP MD device assigned apps since updating to iOS 9.2. And like others have said, its affecting all MDM's not just JAMF. Apple is aware of it. I've been in contact with our Apple SE and JAMF. The root cause of this issue seems to be that the MDM daemon on the OS crashes when processing certain types of commands, in particular with inventory update and install app commands. There is nothing we can do until Apple releases a fix.

Here's another post on JAMF Nation where users describe issues they are experiencing:
https://jamfnation.jamfsoftware.com/discussion.html?id=18143

Hoping that a fix is released soon!

i tested it out with myself with a ipad 4th gen 9.2 on simplemind pro with the vpp and just worked flawless.

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@ultimobert We did some further testing and found it works on the first app. Then it will fail on any app you try after that. So yes it works sometimes, but there are big issues. @nsdjoe We look forward to that fix. We just prepped a bunch of iPads to 9.2 just before we discovered this was an issue so we are kind of in a holding pattern on those until this is fixed.

I tested yesterday and was not able to push Self Service or corporate apps to my devices. But if I enroll the same device again everything works just fine.

This will be fixed in 9.2.1

Resolved Issues in iOS 9.2.1 beta

The following fixes are in iOS 9.2.1 beta software.

Device Management: Fixes a problem in iOS 9.2 that could prevent managed app installation. In iOS 9.2, if a Mobile Device Management (MDM) server sends an InstallApplication command to device, and then sends a ManagedApplicationList command before the app installation is finished, the app installation will not complete.

Apple's official acknowledgement and response: https://support.apple.com/en-us/HT205654

Has anyone with the to the 9.2.1 beta installed confirmed that it fixes the MDM problem preventing an inventory and managed app installation?

Yes it seems to have fixed the issue on my test device made apps managed again and getting Inventory updates. I also push the IOS 9.2.1 beta 2 to device yesterday and is working!!!!! Just Need Apple to release!!!

I am seeing this problem as well. Any idea when the new IOS version will be released?

Recently setup 50 9.2 iPads over the last few days and most of the time the apps installed fine. I have seen some failed commands but not too major. My main issue is that some apps crash as soon as you open them. I'm having to remove some apps and re-install them - wonder if this is part of the same issue?

@RLR I don't know about your app crashing (maybe you have some apps that aren't iOS 9 compatible?), but I've reliably found that with iOS 9.2 MANAGED apps won't install via MDM and inventory won't run because the bug in 9.2 seems to prevent the MDM getting a list of installed apps.

@msnowdon I wish I knew why it was taking Apple so long. It is confirmed (on this thread) that the problem is fixed in the 9.2.1 beta so I would assume that we will see the 9.2.1 public release any day now. Of course, I thought that would be the case over a week ago. The iOS 9.3 beta was supposedly just released.

It was released, I have an iPad running 9.3 sitting next to me right now. I don't know why Apple is dragging their heels on 9.2.1. I was fully expecting the update to come out over winter break.

@emmert,
Why is my iPad on 9.2 and states it's up to date?

Thanks

Mark

Sorry for the confusion:

9.2 is still the most current iOS release version as of today.

9.2.1 is in public beta.

9.3 is in developer beta.

We are bugging our Apple rep daily because we know they have had a successful beta so far. There are too many of us with this issue right now using JAMF, but from what I've read it is every MDM having this issue. Why can't they release the fix for this issue then release a later fix for other bug fixes? I've heard March for the release, and we honestly will be in a huge mess if we can't get it until then... Anyone else heard a release date?

This is such a pain...we had (on JAMF's recommendation at our jump start in December) updated 100 of our devices to 9.2 - we then hard wiped them for the enrolment and now we've been sat unable to get our paid apps back on to them because we'd migrated all the licenses to Casper!

ARGH!!!

One of our educational support companies states that it may come out this week!!! I hope it is soon, since it is starting to be a huge issue.

@parkhillmoseley While it may not be the you want to do it if you have a choice, you can still get your paid apps on iPads with 9.2 before Apple fixes the MDM bug. Non-managed apps will install so you can install apps from Self Service manually (VPP codes or VPP managed licenses) if you uncheck the managed flag or install them from the App Store (if you have granted VPP managed licenses) using the Purchased tab.

If you do the former (manual install without managed flag), it seems that you will be able to switch them to managed later using relatively new Casper feature that allows you to switch apps on supervised iPads from unmanaged to managed silently.

Unfortunately, you can install the JAMF Self Service app since the only way to get that to work is to install it managed (so it gets the proper configuration for your server), but you could use the Self Service web clip until Apple release 9.2.1.

Besides, karma says that if you go through all the work-around steps to get your apps installed unmanaged before the 9.2.1 updated is released, it will get released right after you do all the work. :-)