We have a similar issue with iOS app deployment, auto-installed and Self Service, works intermittently. The error is Pending - Application is not available to install. We try renewing the VPP token and refreshing the VPP content. We have plenty of licenses.
JAMF Pro 10.6.2. Self Service 10.7.0
FWIW, I have made some small progress by resetting an iPad, allowing itself to re-enroll into JSS, and then Apps begin installing. So maybe some iPads have a broken auth with MDM/DEP and so some Apps aren't installing? I hate that the workaround here (so far) is to nuke a device and force everything to download again, but at least it makes these functional. I hope it's not all my iPads, or that's going to be a huge problem. I don't have the time to reset 600 iPads in the 3rd week of school.
I just ran into this problem with a single iPad (but hoping I'm not going to see it on another). Is there another solution other than resetting it. I had just reset this iPad today for another reason and then this resulted. I did put a new TomCat 3rd party certificate in recently but I am not sure if that is related. As anyone found the answer here?
I am having an issue where I try to scope an existing Mobile Device App and after scoping it to a Smart Group and click Save it just spins and spins, never completes and does not add the scope. The only fix is to re add the app in mobile device apps and re scope all the other and the new one, that works fine. Lots of licenses available, anyone else having this issue?
I've been dealing with iOS apps not installing for over a week now. We've uploaded a new certificate, verified that the right ports are open on the firewall, tried completely wiping an iPad and re-enrolling via a pre-stage enrollment from scratch, but still no success. I'm not getting the license error message though. My error message is that the iPad can't connect to the iTunes Store. When I tried to send a JSS summary via the JSS, it wouldn't take my login credentials even though I can successfully log into JAMF Nation. Very bizarre and more than a little frustrating for me and for our teachers who are waiting on apps...
Having similar issues with 1 iPad with just Google Drive and Google Docs apps. We have enough within our VPP (they are free anyways). I've tried forcing updates, hard reset on the ipad, renewing licenses, etc. I even removed them from the scope of the configuration and the apps are still present on the iPad, dimmed and "waiting...". Not sure what's happening, but it's really frustrating because the iPad was requested for a student that needed it right away. Looking forward to hearing of any possible solutions to the issue.
UPDATE: We have determined that this is a firewall/filter issue. Weird how it affects only few apps, several Google apps but not ALL google apps, and a random selection of others.
Apple published/updated this on 1/9/2019: https://support.apple.com/en-us/HT201999
We have added these urls to our rules but still no love.
We have a ticket open with our provider and we'll see what happens!
We just starting seeing this maybe 1 week ago. Jamf Pro 10.9, iPads either iOS 12.1.1 12.1.3 or also tried iOS 11.x
Apps seem to be a similar bunch across multiple Catalog entries and different schools.
If the apps were already installed they work fine, but new setups fail to install several apps.
(But some apps install fine)
Doodle Buddy are a few that consistently fail... greyed on device and "installing" in jamf
If you tap the app on the device:
Unable to install "name of app"
You must purchase the app to install it
<View in App Store>
I have tried adding licenses in ASM, deleting the entry in our Catalog and recreating it
Wiping iPad and starting over
We upgraded to JamfPro 10.9 before New Year and also did the INNODB conversion, and this was NOT happening after winter break, no other changes.
Hi @nsdjoe Joe,
And from Apple Enterprise:
The ACTUAL FX WAS:
We needed to whitelist bag.itunes.apple.com
We have Fortinet firewall, used their preset Apple filter settings. We found out that we could not wildcard *.apple.com, had to whitelist more specifically
I got this on one iPad out of 15 after migrating between JAMF servers.
I found I had to go into the old server and unscope all the Apps which had failed with the error as in the OP.
EDIT: Well. it helped some Apps install. Still some giving the OP error.
Second EDIT: I unmanaged the device from JAMF, then Erased it. Now every App has installed, eventually! Phew...
Third edit : ) Had the same problem with three other iPads. Unmanaging and Erasing them got all the Apps back!