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Question

iOS profile installation failed

  • November 1, 2019
  • 32 replies
  • 163 views
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32 replies

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  • doylema
  • Contributor
  • February 13, 2020

The problem still exists! I've deployed a few phones recently thinking I would save time using the Quick Transfer feature. Avoid Quick Transfer!

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  • Billy93
  • New Contributor
  • February 20, 2020

@aporlebeke +1 succes with Icloud Backup

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  • BH8383
  • New Contributor
  • February 28, 2020

I am a AirWatch Eng, I have seen the same issue in AW. What you all are experiencing is a apple bug with early versions of IOS 13. The only way to fix the iphones with this issue is factory defaulting them via iTunes.
Apple Bug ID: FB7496134

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  • RiderOIT
  • New Contributor
  • July 30, 2020

Unreal - it's almost August and the issue still exists. CIO just got a new phone and bam - bricked device. Now have to walk him remotely on how to DFU, and then try again. Absolutely ridiculous.

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    • tnjens
    • New Contributor
    • October 26, 2020

    Just experienced the same with an upgrade from 14.0.1 to 14.1. Apple store couldn't help, Jamf neither ...

    A
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    • APAPAP
    • New Contributor
    • October 29, 2020

    I'm experiencing the same thing with multiple iPads. We bought 4 iPads. The first was setup without a problem. The 2 show "Profile Installation Failed" and that the "profile must be installed interactively".

    In our case, we got the old and new iPads to 14.1, backed up the old iPads (no MDM on them) to iTunes, restored to the new ones. It shows "Restore Completed - Apps and data will continue downloading in the background." I click the blue "Continue" button, choose a Wi-Fi Network, click "Next", and then get stuck at the "Profile Installation Failed".

    I'm going to keep reading forums but, as of now, it doesn't seem like I can do anything with it other than access it in iTunes which doesn't actually help. Supposedly I should be able to "Restore" in iTunes but it requires turning off "Find My", which I can't do because I can't actually interact with it.

    Stikkman
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    • Stikkman
    • New Contributor
    • February 11, 2021

    In addition to the "Find My..." wrinkle, I think the failure might also be related to the MDM Profile from the former device being backed up and applied to the newer device per the restore process. Not sure if this might also be related to the backup being done via iTunes vs iCloud but worth checking out - has solved a few of these issues for me.

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