Posted on 06-17-2021 07:46 AM
We are running version 10.29.2-t1621630998 I am wiping iPads to reuse with new students. Some of the iPads are not deleting out of the static groups they were previously assigned and not all apps are deleting even after I manually delete them from the static groups. Nothing shows up under management as pending. Anyone else having this issue?
Posted on 08-11-2021 12:17 PM
Hi @tmill can you confirm that on the apps that are staying on the device if the "Remove app when MDM profile is removed" is checked on? As for the Static Groups, the Static groups will not forget devices like Smart Groups would. You will manually have to remove the device if you don't want them in the group anymore.
Posted on 08-11-2021 01:06 PM
I used Apple Configurator to wipe the iPads and found out that they stay in the static group and therefore the apps will reinstall. If you wipe the iPads with a command from JAMF then the iPads will be removed from the static group and all apps associated with the iPads will not reinstall. We do check "Remove app when MDM profile is removed" for all of our apps.
Posted on 08-11-2021 03:37 PM
That seems like it's running how it's expected, if you're wiping the physical data on the iPad and re-enrolling as a new student there will be no static group change, but if you send the wipe command from Jamf to wipe the iPad their static groups will be wiped automatically. Does that make sense?