iPad not responding to clear passcode request

cschiurring
New Contributor

Help! I have an iPad that I am trying to unlock and it will not respond to the "clear passcode" request that I am sending to it. It will just say that it is pending....for hours upon hours!

8 REPLIES 8

Emmert
Valued Contributor

Stupid question, but does the iPad have wifi? I've had to reset devices with passcodes that have wifi turned off for whatever reason.

davidacland
Honored Contributor II
Honored Contributor II

I'd also bet on wifi. Hopefully it is that as the other possibility is that it isn't enrolled properly, in which case you'll be a bit out of luck.

cschiurring
New Contributor

Thank you! It didn't have wifi!

betty02
New Contributor II

As said if the device doesn't have WiFi it won't work. We tried this and we noticed many that got locked lost the WiFi so ended up re-doing each one!

anamosa
New Contributor II

Well how do you fix WiFi if you can not unlock the device?

Emmert
Valued Contributor

You can reset the thing in DFU mode and iTunes.
https://support.apple.com/en-us/HT201263

There's also some kind of unholy way to get it on ethernet if you have the right mix of equipment and adapters, but I've never gotten it to work.

St0rMl0rD
Contributor III

Ethernet connection always works for us reliably.

galionschools
Contributor

Ethernet connection works for us as well. All you need is an iPad Camera Connection kit, POWERED usb hub, and a usb to ethernet adapter (Apple one works great).