iPad not responding to clear passcode request
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Posted on 10-28-2015 08:35 AM
Help! I have an iPad that I am trying to unlock and it will not respond to the "clear passcode" request that I am sending to it. It will just say that it is pending....for hours upon hours!
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Posted on 10-28-2015 09:54 AM
Stupid question, but does the iPad have wifi? I've had to reset devices with passcodes that have wifi turned off for whatever reason.
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Posted on 10-28-2015 10:21 AM
I'd also bet on wifi. Hopefully it is that as the other possibility is that it isn't enrolled properly, in which case you'll be a bit out of luck.
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Posted on 10-28-2015 11:36 AM
Thank you! It didn't have wifi!
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Posted on 10-28-2015 02:28 PM
As said if the device doesn't have WiFi it won't work. We tried this and we noticed many that got locked lost the WiFi so ended up re-doing each one!
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Posted on 03-15-2016 09:33 AM
Well how do you fix WiFi if you can not unlock the device?
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Posted on 03-15-2016 11:04 AM
You can reset the thing in DFU mode and iTunes.
https://support.apple.com/en-us/HT201263
There's also some kind of unholy way to get it on ethernet if you have the right mix of equipment and adapters, but I've never gotten it to work.
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Posted on 03-16-2016 01:50 AM
Ethernet connection always works for us reliably.
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Posted on 03-16-2016 10:13 AM
Ethernet connection works for us as well. All you need is an iPad Camera Connection kit, POWERED usb hub, and a usb to ethernet adapter (Apple one works great).
