Issues with Arctic Wolf Install

dgarrigan
New Contributor II

So I created a policy for Arctic Wolf like i would for another piece of software.  When I tried installing it, I got the error in the attached screenshot.  Anyone else get this error?

 

Screen Shot 2022-02-01 at 16.30.24.png

8 REPLIES 8

bmortens115
New Contributor III
New Contributor III

Did you follow these instructions?

https://docs.arcticwolf.com/agent/installing_mac.html

Also, are you installing on an Apple Silicon machine? If so, make sure you install Rosetta 2 before installing Arctic Wolf.

https://derflounder.wordpress.com/2020/11/17/installing-rosetta-2-on-apple-silicon-macs/ 

Thanks for this!  Working on that now.  I have already installed Rosetta 2

So i completed the steps from the Arctic Wolf site.  I'm getting the following error when it's trying to run the execute command.

 

 

Screen Shot 2022-02-03 at 10.50.02.png

 

hmm permission denied?

the jamf binary runs as root... is the AWNAGENT.sh executable? 

make sure you

chmod a+x /path/to/install_AWNAGENT.sh

before trying to have jamf run the script

MickeyBlue
New Contributor

I'm also experiencing the same error.  Is there a solution?

 

wblack
New Contributor II

I'm having the same issue as well, anyone else find the fix?

vladweinstein
New Contributor

Hi all - running into the same issues here attempting to deploy Arctic Wolf agent via Jamf Pro on Jamf Cloud instance.

I can get the policy to run via self service on a iMac M1 and show a "done", but behind the scenes, the execute command provided by A.W. can't find the script.

Following step by step of Arctic Wolf instructions, and actually renamed the pkg they provided since it had a different name from the script they provide (it had a date and was all lower case)

 

Screen Shot 2022-04-20 at 9.26.40 AM.png

 

Shell script:

#!/bin/sh
sudo installer -pkg /private/tmp/AGENT/ArcticWolfAgent.pkg -target /
exit 0
 
Jamf composer package:
 
Screen Shot 2022-04-20 at 9.33.26 AM.png

GoTexans02
New Contributor

I was able to successfully package and deploy this! Reach if you need assistance. This has been a thorne!