Rosetta needs to be installed. Did you confirm that Rosetta is installed prior to installing any packages?

This is the command to install Rosetta: /usr/sbin/softwareupdate --install-rosetta --agree-to-license

@junjishimazaki Rosetta has been installed....

Then go to /System/Library/CoreServices. You should see Rosetta 2 Updater.app. Run that, then re-install your package

@EliasG Have you updated your DEP to 1.1.6?

@sgiesbrecht hmm god I don't remember, where do I check that, this is what happens when you don't touch something that ofter lol

If you deployed the package from Jamf as a policy, what does the log say?

@junjishimazaki Executing Policy M1 Office 2019
Mounting FS01
Verifying package integrity...
Installing MS Office 2019 M1.pkg...
Successfully installed MS Office 2019 M1.pkg.
Verifying package integrity...
Installing Microsoft_Office_2019_VL_Serializer.pkg...
Successfully installed Microsoft_Office_2019_VL_Serializer.pkg.

That's very odd, it's quite clear there are no error logs indicating any installation issues. If you want to try a different method, I use this script to download the latest MS Office 2019, then I install serializer.

!/bin/zsh

enter the Microsoft fwlink (permalink) product ID

or leave blank if using a $4 script parameter with Jamf Pro

linkID=" " # e.g. "525133" for Office 2019

linkID="525133"

****************** PRODUCT ID ******************

************************************************

525133 - Office 2019 for Mac SKUless download (aka Office 365)

2009112 - Office 2019 for Mac BusinessPro SKUless download (aka Office 365 with Teams)

871743 - Office 2016 for Mac SKUless download

830196 - AutoUpdate download

2069148 - Edge (Consumer Stable)

2069439 - Edge (Consumer Beta)

2069340 - Edge (Consumer Dev)

2069147 - Edge (Consumer Canary)

2093438 - Edge (Enterprise Stable)

2093294 - Edge (Enterprise Beta)

2093292 - Edge (Enterprise Dev)

525135 - Excel 2019 SKUless download

871750 - Excel 2016 SKUless download

869655 - InTune Company Portal download

823060 - OneDrive download

820886 - OneNote download

525137 - Outlook 2019 SKUless download

871753 - Outlook 2016 SKUless download

525136 - PowerPoint 2019 SKUless download

871751 - PowerPoint 2016 SKUless download

868963 - Remote Desktop

800050 - SharePoint Plugin download

832978 - Skype for Business download

869428 - Teams

525134 - Word 2019 SKUless download

871748 - Word 2016 SKUless download

enter the SHA 256 checksum for the download file

download the package and run '/usr/bin/shasum -a 256 /path/to/file.pkg'

this will change with each version

leave blank to to skip the checksum verification (less secure) or if using a $5 script parameter with Jamf Pro

sha256Checksum="f495ad16b78da91f2e8d7ec2225628d39a41cfa48b4e84ab4e5553695a1d0491" # e.g. "67b1e8e036c575782b1c9188dd48fa94d9eabcb81947c8632fd4acac7b01644b"

if [ "$4" != "" ] && [ "$linkID" = "" ]
then linkID=$4
fi

if [ "$5" != "" ] && [ "$sha256Checksum" = "" ]
then sha256Checksum=$5
fi

this is the full fwlink URL

url="https://go.microsoft.com/fwlink/?linkid=$linkID"

create temporary working directory

echo "Creating working directory '$tempDirectory'"
workDirectory=$( /usr/bin/basename $0 )
tempDirectory=$( /usr/bin/mktemp -d "/private/tmp/$workDirectory.XXXXXX" )

change directory to temporary working directory

echo "Changing directory to working directory '$tempDirectory'"
cd "$tempDirectory"

download the installer package and name it for the linkID

echo "Downloading package $linkID.pkg"
/usr/bin/curl --location --silent "$url" -o "$linkID.pkg"

checksum the download

downloadChecksum=$( /usr/bin/shasum -a 256 "$tempDirectory/$linkID.pkg" | /usr/bin/awk '{ print $1 }' )
echo "Checksum for downloaded package: $downloadChecksum"

install the package if checksum validates

if [ "$sha256Checksum" = "$downloadChecksum" ] || [ "$sha256Checksum" = "" ]; then echo "Checksum verified. Installing package $linkID.pkg" /usr/sbin/installer -pkg "$linkID.pkg" -target / exitCode=0
else echo "Checksum failed. Recalculate the SHA 256 checksum and try again. Or download may not be valid." exitCode=1
fi

remove the temporary working directory when done

/bin/rm -Rf "$tempDirectory"
echo "Deleting working directory '$tempDirectory' and its contents"

exit $exitCode

@junjishimazaki Do i need to change anything in the script?

Just pay attention to the linkID, which points to the product you want to install. So, the only thing you need to modify is the linkID

@EliasG I'd downloaded DEPNotify-1.1.6.pkg from MacAdmin Slack > depnotify channel
you will also need to run "sudo softwareupdate --install-rosetta --agree-to-license" (without quotes) for any non-arm apps to work

It worked with no issues. I will be testing to install Rosetta in the DEP script (finger crossed)

Apple pkgs have a list of supported CPU types inside them as well. You can create a pkg that has just ordinary files inside it, but if the target cpu stuff is Intel only then M1 Macs will error out. The clue is if you try using the installer command: you'll get a message stating that Rosetta is required.

Composer 10.28 now has an option in the packaging preferences called "Executable types in PKGs" which is set to "Automatically detect executable types" by default. Try changing that option to "All executables are Universal" and see what happens.

The catch here is that if what you're packaging isn't universal, it'll deploy but then possibly fail to work.

@EliasG @sgiesbrecht Latest 1.1.6 DEP Notify is a Universal binary, so you can (and I do) run it before doing a Rosetta 2 installation.

@franton where in composer do I change that?

@franton found the setting, I repackaged it, still shows as it installed, but doesn't actually install the software.

Did you have a look at /var/log/install.log for any hints what might have gone wrong?

@mschroder yeah I don't understand. Never had any issues with older model macs. Something about these M1's. Im doing the packages the exact same way, I installed composer on M1 machine, created packages, added them to jamf admin, created policies. I even triggered the policies in terminal to watch them install, it says installed, but no software at all.

The only thing that the M1 requires for any packages to be installed is just Rosetta and running the Rosetta 2 updater. And as long as the package is signed it should install. Have you tried any installer scripts? You can try this script called Installomator. https://github.com/scriptingosx/Installomator

@junjishimazaki what would be the best way to install rosetta and update it before running the packages?

I was having issues installing packages on my test M1 Mac. Unlike your issues which successfully installed, mine failed because of Rosetta. So, I installed Rosetta and then run the Rosetta 2 updater, and then installed my app.

I would try the script approach for installing apps, this way you can see in terminal if there are any issues installing any apps.

@junjishimazaki I tried an old script and that works. So the issue i'm narrowing it down is something that has to do with Composer ?

In your composer, what do you have in the postinstall script? Also, did you confirm that the file permissions are correct?

We do things very basic here, Launch composer, take snapshot, install software, close it, and package it. Been doing it this way for 5-6 years now with no issues. Issue started with the damn M1 model lol @junjishimazaki