Jamf Pro 10.14 - Cloud Upgrade Schedule

[Garrett_Denney]

Hi Jamf Nation,

We're excited to announce that the latest version of the Jamf Pro 10 series - Jamf Pro 10.14 - is now available!

This is a significant release for us and delivers some new functionality that we know you'll love, like:
- Jamf Parent: A free iOS app that empowers parents to better oversee and manage their child's institutionally-owned device(s).
- App Request: A streamlined workflow that allows teachers to quickly request needed iPad apps directly from Self Service.
- Search and build Smart Groups based on certificate issuer
- Skip additional steps during setup
- Restricted software enforcement is more consistent and reliable

Read the full release notes here.

Garrett

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Please Note: Standard Cloud Upgrades
Because Jamf Pro 10.14 requires an upgrade to your Java version, all standard cloud customers will be upgraded together during the mass upgrade plan outlined below. This means that standard cloud customers cannot request an early upgrade for this specific release.

Cloud Upgrade Schedule
Your Jamf Pro server, including any free sandbox environments, will be updated to Jamf Pro 10.14 based on your hosted data region:

Hosted Region	Begins	Ends
ap-southeast-2	Aug 2 at 1400 UTC	Aug 2 at 2000 UTC
ap-northeast-1	Aug 2 at 1500 UTC	Aug 2 at 2100 UTC
eu-central-1	Aug 2 at 2200 UTC	Aug 3 at 0600 UTC
eu-west-2	Aug 2 at 2300 UTC	Aug 3 at 0100 UTC
us-east-1	Aug 3 at 0500 UTC	Aug 3 at 1800 UTC
us-east-1 sandbox	Aug 3 at 0000 UTC	Aug 3 at 0900 UTC

Next Steps
Need assistance identifying the Hosted Data Region of your Jamf Cloud instance? Check out this guide to find out how.

Want to receive an alert when your Hosted Data Region is being updated? Subscribe to updates here.

For more information on what’s new in Jamf Pro 10.14, please review the release notes.

Thank you for being a part of the Jamf family!

[jbutler47 · Accepted solution]

Isn't there a maintenance session scheduled for the same time as the update, are you performing them in tandem?

Also, normally cloud customers get more than 4 days notice of an update, what gives?

[jbutler47 · Accepted solution]

Isn't there a maintenance session scheduled for the same time as the update, are you performing them in tandem?

Also, normally cloud customers get more than 4 days notice of an update, what gives?

[emily · Accepted solution]

I'm guessing because of the java update requirements they're doing more of this all at once, because of shared tenants and whatnot.

[Garrett_Denney]

Hi @jbutler47, great catch. @emily is right: the maintenance window and the upgrade window are one and the same.

The Java update put abnormal pressure on our timeline for this release so we sent that maintenance notice 9 days before the cloud upgrade window to give sufficient heads up. We were still finalizing our launch timeline so we had to keep that one generic. The cloud upgrade schedule you see above is the same window but relabeled as a product upgrade window which includes Jamf Pro 10.14 and Java.

Let me know if there are any other questions or feel free to reach out to Jamf Customer Success (success@jamf.com) for further assistance.