Jamf Pro 10.4 and Quick Add package Bug

KAD
New Contributor II

I was having problems with the new Quick Add package that I created after we updated to Jamf Pro 10.4. It seems that there is a bug in the Scripts>postinstall script.

I had to open the newly created Quickadd package in Composer

Scripts>postinstall scroll down to the "Use the correct binary for the os version," There is a command line missing - in my QuickAdd it is line 54. I have attached a screen shot /bin/mkdir -p /usr/local/bin

Once that command was entered, and the QuickAdd was saved, I was back in business.

I hope this helps others!

28fff39c174f4a71a10aafa21ebd0569

42 REPLIES 42

KAD
New Contributor II

I should have indicated the symptoms of the problem

Unable to use jamf commands in terminal -- Jamf command not found

Jamf Remote indicated

Failed to symlink JAMF The file "jamf" couldn't be saved in the folder "bin".
Failed to symlink JAMFAgent The file "jamfAgent" couldn't be saved in the folder "bin".

glennt
New Contributor

Thanks KAD, solved my problem (one of many!)

glennt
New Contributor

Seems like it didn't solve my problem after all, I'm still getting 'Jamf command not found' and I've double checked the package and the script. The file and folder structure of /usr is correct.

Kmartin
New Contributor III

I have the same issue after enrollment, the Jamf command does not function and I need to run the binary directly. It does not matter if I use the QuickAdd package or just install the MDM profile, same issue. I did notice that this issue does not exist when using Casper Imaging.

appledes
New Contributor III

This issue was noticed in our environment following upgrade to 10.4.1 exactly as noted above by the original poster. Systems were enrolling correctly to Jamf PRO but had no access to utilize the Jamf binary afterward. All commands would fail. Upon comparing the newly generated QuickAdd package to our prior version QuickAdd package, we found that the mkdir command for /usr/local/bin was simply not present in the default postflight script included in the QuickAdd package by Recon 10.4.1. Adding that single line into the script resolved the issue for us. Had to removeFramework and delete the botched symlink on test units in order to get a clean test with the new, modified package. The resulting QuickAdd has worked for us consistently and provided a Jamf binary that is correctly accessible and functional for the end-user. Great catch @KAD! Thank you for posting your experience. You pointed us to exactly the right spot to quickly resolve this.

neil_jendon
New Contributor II

Same Problem here. I've added the line to the post install script, but I still get the same error and can't remove framework.

ubcoit
Contributor II

We've also ran into this issue. Did a quick chat with JAMF and they are aware. Under PI-005852.

ubcoit
Contributor II

Anyone else seeing:

jamf[1120:8794] CFNetwork SSLHandshake failed (-9807)

When running a jamf recon on a workstation with a modified quickadd.pkg as noted above?

I imaged three machines, one with the original quickadd, one with a modified quickadd and one enrolled via DEP. Only the modified quickadd.pkg is giving the noted error on a recon.

Just checking with JAMF supported about this.

mtk
New Contributor III

Thanks for this thread! Updated to 10.4.1 today and was having this issue. Adding the line to the quickadd package fixed it. I also created a policy that runs on the machines that had the faulty quickadd done on them that removes the bad /usr/local/bin symlink, then installs the working quickadd, all is golden

Thanks!

MK

conor
New Contributor III

For anyone seeing this,

You need to remove the already in place folders in /usr/local/jamf then re-run the quick-add package. If you dont then it wont be able to re-add the folders etc. You should also probably remove the /Library/Application Support/Jamf folder. Though this will re-appear immediately

I also removed the computer from the JSS just to make sure.

ubcoit
Contributor II

I've just created script to fix this on enrollment instead of modifying each quickadd.pkg. This seems to be working for me.

#!/bin/bash

# check for symlink
if [ -L "/usr/local/bin" ] ; then
  rm "/usr/local/bin"
  mkdir "/usr/local/bin"
  ln -s "/usr/local/jamf/bin/jamf" "/usr/local/bin/jamf"
  ln -s "/usr/local/jamf/bin/jamfAgent" "/usr/local/bin/jamfAgent"
  chown -R root:wheel "/usr/local/bin"
fi

emilh
New Contributor III

I'm still seeing this behaviour with 10.5.0.
Is there a ticket I can follow for this bug?

ubcoit
Contributor II
We've also ran into this issue. Did a quick chat with JAMF and they are aware. Under PI-005852.

This is all they gave me.

scottb
Honored Contributor

So, if we indeed go and "fix" this with one of the methods listed, what happens when Jamf actually fixes it? Will the fixed dir just continue to work?
Don't want to have to track down all this mess if we make a work-around...

scottb
Honored Contributor

BTW, thanks @ubcoit - this little script running after enrollment did the trick.

donmontalvo
Esteemed Contributor II

This is one of the reasons we stopped making QuickAdd packages years ago, and we restrict the ability to do so as well.

We send techs to the https://server.domain.com:8443/enroll page instead.

We have deferred the MDM User Allowed Enrollment workflow (*) to macOS 10.14 and might defer it further (Jamf can provide the MySQL steps).

So new enrollments do not show the PI-005852 issue in our environment.

# ls -lF /usr/local | grep bin
drwxr-xr-x   6 root  wheel  192 Jul 23 11:48 bin/

and

# ls -lF /usr/local/bin/ | grep jamf
lrwxr-xr-x  1 root  wheel       24 Jul 20 10:49 jamf@ -> /usr/local/jamf/bin/jamf
lrwxr-xr-x  1 root  wheel       29 Jul 20 10:53 jamfAgent@ -> /usr/local/jamf/bin/jamfAgent

(*) Ask your Jamf rep, deferring MDM User Allowed Enrollment workflow to a later macOS version is fully supported.

Don

--
https://donmontalvo.com

scottb
Honored Contributor

Sadly, 10.6.0 doesn't address this one...

donmontalvo
Esteemed Contributor II

After today's <redacted> testing, we are definitely going to defer the MDM User Allowed Enrollment workflow to macOS 10.15.

As mentioned earlier, ask your Jamf rep, deferring MDM User Allowed Enrollment workflow to a later macOS version is fully supported.

--
https://donmontalvo.com

drhoten
Contributor II

Hello everyone, PI-005852 was fixed for 10.6.0. If you are finding a QuickAdd package from Recon.app still does not create the /usr/local/bin directory please reach out to support.

obing
New Contributor III

I believe 10.6.0 has addressed it but didnt make it into release notes (as of today at least). See my post here https://www.jamf.com/jamf-nation/discussions/28764/jamf-quickadd-symlinks-usr-local-bin-causing-install-problems-for-other-apps#responseChild169545

obing
New Contributor III

@donmontalvo when you said you just send techs to the enroll page, do you create new users for them or have them enroll with a generic user account?

scottb
Honored Contributor

@drhoten - I just looked again, and PI-005852 is not shown as a fixed issue. Just want to make sure before I move forward.

obing
New Contributor III

@drhoten agreed - updated a ticket for them to revise release notes - hasnt happen, if it'll happen at all yet

r0b
New Contributor II

I can confirm creating a new quickadd package on 10.6 resolved this issue for me.

scottb
Honored Contributor

Also confirmed that enrolling via URL or new QuickAdd works as expected. Thanks!

obing
New Contributor III

The big question now is for people who had the old quickadd/enroll run that had the missing line, do we have them re-enroll or rerun quickadd or just push that quickfix script out above to all folks?

scottb
Honored Contributor

@obing Just run the script above by @ubcoit and have it run once on each Mac.
It should not hurt anything and would fix any that need it.

drhoten
Contributor II

Thanks to everyone who confirmed PI-005852 was fixed, but not called out in the release notes.

The release notes for 10.6 have now been updated.

Thanks again!

obing
New Contributor III

Are we confirming this is fixed? @kricotta seems to still be having issues with it, per his post here

scottb
Honored Contributor

I have two JSS' working fine on 10.6.0.
No idea why his isn't. You'll have to try your own to see what happens I guess.

obing
New Contributor III

@kricotta same here. I can confirm the script corrects my bug issues on current machines and the new 10.6 recon builds new quickadd packages with correct postflight scripts. I've personally verified the old and new quickadd packages from 10.5 and 10.6.

scottb
Honored Contributor

Having more issues with the QuickAdd package for enrollment. Really really annoying. I can enroll OK using URL, but back to having "unmanaged" Macs if I use a new QuickAdd.
Re-opened my case with Jamf.

isterling_goaaa
New Contributor III

I'm trying this on Mojave beta and wasn't able to enroll via the URL (which doesn't seem to visibly download a quickadd package - it just adds the policy certs and goes from there...), so I upgraded to 10.6.0 and still can't enroll my machine. I thought this might have been a mojave issue, but it looks like it's more of a Jamf Pro issue then? I'll try the script by @ubcoit and see if making the /usr/local/bin folder and chown'ing it to root:wheel helps.

scottb
Honored Contributor

@isterling.goaaa - that's what I'm seeing here on 10.13.6. Never downloads the QuickAdd package using the URL.
If I make a QuickAdd, it shows up "unmanaged" and it isn't managed.
Also on JSS 10.6.0. I have a case open with Jamf, please do the same so they put some attention to this mess.

isterling_goaaa
New Contributor III

I just realized that the script from @ubcoit won't work for me. What I'm observing is that aside from downloading the certs, nothing else happens. No files are downloaded and no /usr/local/jamf folder is created, so there's nothing to symlink.

To clarify, I'm experiencing this issue on my QA (non-production) JAMF Pro server, which is running 10.6.0.

My production JAMF Pro server, which runs 10.3.1, is not exhibiting this behavior.

Steve117
New Contributor II

I have an issue where the computer enrolls, but it shows up on the JSS as [No Name]. Yet the computer has the correct name when i check the computer.
Yet, we where using it yesterday with no problem... it just stop working.
This is a big problem because of how we assign policies, config profiles and software.

This really needs to be fixed.

scottb
Honored Contributor

I hope you guys @steve117 and @isterling.goaaa have opened cases with Jamf?

isterling_goaaa
New Contributor III

@scottb I haven't yet, but I will today.

isterling_goaaa
New Contributor III

So ... I filed a ticket and JAMF closed it as a known issue. The "work around" is to create a quickadd package which doesn't work half the time.

I've added a fresh Mojave-installed mac to my QA environment running JAMF Pro 10.7.1 and after installing the CA Cert and the MDM Profile that get fed to my system by the web server, nothing else happens. You'd figure they'd've fixed this by 10.7.x, no?