Jamf Pro Stuck at welcome screen

[Andixon]

Hi,

I have had some issues with Jamf Pro 10.48 and had to revert back to 10.47. Unfortunately I am now stuck at the welcome screen at the welcomescreen at "Analyzing webhook_display_fields". I let it sit there for half an hour but it does not seem to do anything. When I try to restart anything it just breaks the database and I have to restore again.

Has anyone had this issue and can tell me how to get out of this?

Kind regards

Andreas Baumeister

[Rudy1]

I also have this problem but the progress bar is complete and it says Warning:Converting 938 MB, do not restart your Jamf Pro Server.  It has been that way for 20 hours now.  Did you get the problem resolved Andreas and could you tell me how?

[Andixon]

Hi,

yes I needed to contact Jamf support and get to a higher support tier. There they walked me through a rather complex method of restoring functionality. Good luck!

[hepvd]

Any luck with a solution ? Happen to me right now. 

[Rudy1]

I don’t remember exactly but rebooting our in house jamf server would cure it for a while. I believe we did something with the database and updating the jamf version. We have since moved to jamf cloud and have not experienced the problem on it. Good luck!

Rudy Boone
Technology Repair Specialist
West Shore School District
507 Fishing Creek Rd.
Lewisberry, PA. 17339

[hepvd]

Thanks, rebooting did not help. I just got in touch with the Support, I'll post the full solution here if I can help someone next.

[lelandwilson]

@hepvd what was the full solution? We've just migrated DB's and are getting this message. Thank you for any help you can provide!

[hepvd]

When it was a bit "strange" tbh but I had to stop / start Tomcat few times and voilà.