Jamf Remote Assist - Does it work?

[EDmsm]

Managing Labs devices in a university environment. Looking at ways to provide remote support and access devices when I am working offsite. 

Does Jamf Remote Assist work? I think I have everything configured correctly, but thus far haven't been able to establish a connection to any devices. Before I go to our cyber/infrastructure team to troubleshoot, does anyone use JRA, and is it stable enough to rely upon as the sole Remote Access system? 

[dnunez]

Great question! I’ve been asking the same thing. It’s been hit or miss for us with Remote Assist. Interestingly, I’ve noticed that sometimes, after launching a TeamViewer session, Remote Assist starts working without any additional changes to the Mac’s security settings. It seems that initiating a TeamViewer session triggers Remote Assist to function properly. It would be nice to know if we have something misconfigured. 

at times after launching a TeamViewer session all of a sudden Remote assist starts to work, and I have made no additional changes to the mac's security settings.  Something with TeamViewer triggers Remote assist to work..

[jamf-42]

no

[mvu]

Doesn't work well for us. We're using ARD, screen sharing, and/or BeyondTrust. I occasionally use Teams screenshare if the user is there too.

[PaulHazelden · Accepted solution]

When I am offsite. I use ARD to connect to the Lab Macs. I have to be connected via a VPN for this to work. I then have two choices, connect to my office Mac and remote from there, or I can connect direct. I tried Jamf Remote once.

[ScottEKendall]

my success rate for that is very low.  I will use ARD mostly as you can also do keyboard commands in ARD and the JAMF remote assist will not allow keyboard commands