Jamf Teamviewer Integration

Maclife
New Contributor III

I just configured Teamviewer Remote integration after watching this video

https://www.jamf.com/resources/videos/jamf-pro-and-teamviewer-supporting-users-wherever-they-are/

and the documentation

https://docs.jamf.com/10.32.0/jamf-pro/administrator-guide/TeamViewer_Integration.html

 

All went well but there is an issue if I click in Jamf on the manage computer and and Management I dont see the option for Remote Management in the list!!

Is it buggy or what could be missing that it is not working?

3 REPLIES 3

MikeyK
New Contributor III

Settings > Global > remote Administration 
check to see if you have added the script token from teamviewer successfully. 
If you have, then the option should appear. 

It is working for us but we find that asking the user directly for login details or finding their machine to login is sometimes quicker than asking them to open Self service and find the bookmark to remotely connect.

Maclife
New Contributor III

Yea the token is in there and active. But still no option is shown to me

Maclife
New Contributor III

ok I solved it. There was a wrong configuration with Sites so it was not visible to me