Skip to main content
Question

JSS 9.98 issue

  • March 24, 2017
  • 12 replies
  • 65 views
A
Forum|alt.badge.img+4

I updated to 9.98 a couple of days ago and now iPad apps that i have set to VPP install automatically are not automatically updating on the iPads. If you go into self service you can update them - so it is not an emergency. Just wondering if anyone else is having this issue.

    12 replies

    S
    Forum|alt.badge.img+26
    • Sandy
    • Esteemed Contributor
    • March 28, 2017

    https://www.jamf.com/jamf-nation/discussions/23559/after-installing-9-98-update-yesterday-apps-did-not-update-via-jss-overnight

    M
    Forum|alt.badge.img+5
    • murph
    • Contributor
    • March 28, 2017

    @anitasmith Yep, we are having the same issue.

    M
    Forum|alt.badge.img+5
    • murph
    • Contributor
    • March 28, 2017

    @anitasmith Are you seeing these errors in the logs at the time they are suppose to update?

    2017-03-28 04:00:14,305 [ERROR] [ralPool-346] [licationCertificateHelper] - Error reading applicaiton certificates for mobile device ID ###

    C
    Forum|alt.badge.img+17
    • CasperSally
    • Honored Contributor
    • April 3, 2017

    Anyone running 9.98 not seeing this issue? Jamf told me this issue has been around awhile, but I'm on the prior hot fix without issue. I don't want to upgrade if it will definitely break and this isn't something easily tested in a dev env.

    PI-003769 is the # Jamf gave me on this btw

    M
    Forum|alt.badge.img+5
    • murph
    • Contributor
    • April 5, 2017

    @CasperSally We didn't have this issue until upgrading to v9.98. Things were working fine before that.

    M
    Forum|alt.badge.img+5
    • murph
    • Contributor
    • April 10, 2017

    Anyone heard when they are planning on releasing their hotfix to fix this bug?

    C
    Forum|alt.badge.img+14
    • CGundersen
    • Contributor
    • April 11, 2017

    Fairly significant issue. JAMF has the staff, why not acknowledge/participate in threads such as this? With 9.98, we are also having to make accommodations (switch from HTTPS to SMB) for our 10.9.5 clients (EDU) to deploy policies. We missed the mark in our PreProd env. testing this release, but so much room for JAMF to improve their QA processes. I'm honestly not sure why 9.98 wasn't pulled.

    E
    Forum|alt.badge.img+21
    • Emmert
    • Valued Contributor
    • April 11, 2017

    Our cloud instance is version 9.98.1491253513 so I bet something's already in the pipeline.

    M
    Forum|alt.badge.img+16

    Hosted customers should not be affected by this automatic app update product issue. Any customer running Jamf Pro 9.98 on prem that is experiencing issues with automatic app updates should contact your Jamf Buddy to inquire about a fix. Thank you for the discussion!

    M
    Forum|alt.badge.img+5
    • murph
    • Contributor
    • April 11, 2017

    @michael.devins I opened a case regarding this on March 28, the day after I installed 9.98 when I noticed the next morning that apps did not update. All I keep hearing is "soon".

    C
    Forum|alt.badge.img+14
    • CGundersen
    • Contributor
    • April 11, 2017

    Our JAMF bud is great ... no hotfix available to us (on prem) yet though.

    M
    Forum|alt.badge.img+16

    Hey @smurphyusd346 & @CGundersen, I might have been a couple hours premature on my advice. It sounds like information has just recently been posted to Support for resolving automatic app update issues. Sorry for the false start, but information should now (or very soon) be available with regard to automatic app updates for on prem instances.

    Terms & ConditionsCookie settingsAccessibility statement