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Question

JSS enrolment page not loading, I see only a plain blank page

  • November 9, 2020
  • 3 replies
  • 8 views

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Hi,

Recently after upgrading from 10.20 to 10.24.2 our JSS is having issues loading only the JSS /enroll page . Enrolment is working if i do it from terminal with sudo jamf enroll -prompt command .

Here is JAMFSoftwareServer.log about the error :
2020-11-09 10:23:19,818 [ERROR] [Thread-3 ] [EnrollmentController ] - Error processing enrollment request
javax.servlet.ServletException: JSP file [/WEB-INF/frontend/enrollment/enroll/enrollmentWrapper.jsp] not found

Please help with suggestions .

3 replies

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  • New Contributor
  • November 9, 2020

Did you restart Tomcat yet? I’m guessing yes if you upgraded but maybe worth trying again.


dlondon
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  • Honored Contributor
  • November 10, 2020

Hi @balakumaran - I'd contact Jamf Support straight away if you can't get anywhere.


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  • Author
  • New Contributor
  • November 10, 2020

Hi @oliverr , yes I did .. It didnt help