LDAP Auth in PreStage not Submitting User and Location

[nwmsrocks]

I am having difficulty with my PreStage Enrollments getting User and Location to populate. LDAP authentication is required and I can successfully log in using AD credentials, but when I go into the device the User and Location is blank. I can enter the Username here, and do the LDAP query and it then populates the fields.

Am I missing a setting somewhere that automates this? Everything I have read says this should just work.

[davidacland]

Have you enabled "Collect user and location information from LDAP" in the Inventory collection section of the computer management settings?

[nwmsrocks]

I am having this problem with iOs devices, but yes, that is checked in both Computer Management and Mobile Management.

[davidacland]

That should be enough from a settings point of view, although the device would need to be associated with a user before the process works.

For OS X that happens when a user logs in, for iOS it would be based on the user account that gets associated when the device is enrolled. How are you associating the users with the devices?

[nwmsrocks]

Currently the device is not associated with a user before enrollment. The hope was that it would associate when authenticating via LDAP, using that username. Do I need to associate a user to the device via JSS first?

[davidacland]

It should do if the devices are being user enrolled. Is that how they are being enrolled or is it something else?

[nwmsrocks]

The are being user enrolled. User puts in their own credentials, but that username and location info does not pull into the device info, nor does the appropriate scope trigger (no username).

[davidacland]

That should be enough, at the very least the device should then be associated with the LDAP user. Have you tried not making the device part of the prestage?

[nwmsrocks]

Just tried outside of PreStage, then again using PreStage. No dice either way.