Just a query I have inherited Jamf Now portal for our company as the last administrator had moved on however, I have been trying to log into different portals to perform tasks such as remove devices from apple.deploy.com or renew APP certificate.
The problem is that I do not know the admin password for the apple account and the previous administrator set two-factor authentication on the device. So I have contacted Apple support but they were unable to help me they said that if I did not have the recovery key I am screwed. So my question is where do I go from here there is about 100 managed devices on the Jamf portal is there a way to tie them to a different apple account?
If you had to, you can make a new DEP account and then associate JAMF Pro with that, but you will lose DEP functionality. If the account is tied to a corporate e-mail account, I would re-create the e-mail (on your e-mail provider) and give yourself permissions to the mailbox. Then goto iforgot.apple.com to reset the password, which doesn't require the 2-factor auth. That should send an e-mail directly to your create mailbox. After you reset it, make sure to change the e-mail.