Lost lock code

[tomaszgruszka]

We've locked the computer with Jamf Pro and unmanaged it without backing up the lock code. After few weeks all the completed commands disappeared :(

Is there anything that can be done to unlock the laptop?

[AJPinto]

You will need to contact Apple. They can bypass the remote lock. Be ready to provide ownership documentation for the device.

[Tribruin · Accepted solution]

If it as Apple Silicon, you can do a DFU restore to remove the code as well. 

[tomaszgruszka]

Amazing. It worked. Thank you very much