Lost lock code

tomaszgruszka
New Contributor II

We've locked the computer with Jamf Pro and unmanaged it without backing up the lock code. After few weeks all the completed commands disappeared :(

Is there anything that can be done to unlock the laptop?

1 ACCEPTED SOLUTION

Tribruin
Valued Contributor
Valued Contributor

If it as Apple Silicon, you can do a DFU restore to remove the code as well. 

View solution in original post

3 REPLIES 3

AJPinto
Valued Contributor II

You will need to contact Apple. They can bypass the remote lock. Be ready to provide ownership documentation for the device.

Tribruin
Valued Contributor
Valued Contributor

If it as Apple Silicon, you can do a DFU restore to remove the code as well. 

Amazing. It worked. Thank you very much