Machines not checking in

kissland
New Contributor III

Hi there,

I am noticing a number of machines not being able to check in when running 'sudo jamf recon' 

We are running 10.33, on prem

➜  ~ sudo jamf recon
Retrieving inventory preferences from https://xxx.xxx.co.uk:8443/...
Finding extension attributes...
Locating hard drive information...
Locating accounts...
Locating applications...
Locating package receipts...
Searching path: /System/Applications
Locating software updates...
Locating printers...
Gathering application usage information from the JamfDaemon...
Searching path: /Applications
Locating hardware information (macOS 11.6.0)...

 Is anyone else noticing this? 

11 REPLIES 11

kissland
New Contributor III

Verbose shows the below, could be an EA that causes it to freeze?

 verbose: Timeout: 10
 verbose: Checking availability of xxx...
 verbose: The JSS is available.
Retrieving inventory preferences from xxx...
Finding extension attributes...
 verbose: Running script for the extension attribute Admin users
Locating applications...
Locating accounts...
Searching path: /System/Applications
Locating package receipts...
Locating hard drive information...
Locating software updates...
Locating printers...
 verbose: Locating running services...
Gathering application usage information from the JamfDaemon...
 verbose: Gathering auto login user
 verbose: Found app: /System/Applications/Siri.app
 verbose: Found app: /System/Applications/Music.app
 verbose: Found app: /System/Applications/FindMy.app
 verbose: Found app: /System/Applications/QuickTime Player.app
 verbose: Found app: /System/Applications/Chess.app
 verbose: Found app: /System/Applications/Photo Booth.app
 verbose: Found app: /System/Applications/Books.app
 verbose: Found app: /System/Applications/Notes.app
 verbose: Found app: /System/Applications/Image Capture.app
 verbose: Found app: /System/Applications/Home.app
 verbose: Found app: /System/Applications/Preview.app
 verbose: Found app: /System/Applications/News.app
 verbose: Found app: /System/Applications/TextEdit.app
 verbose: Found app: /System/Applications/Podcasts.app
 verbose: Found app: /System/Applications/TV.app
 verbose: Found app: /System/Applications/Stocks.app
 verbose: Found app: /System/Applications/Mail.app
 verbose: Found app: /System/Applications/Dictionary.app
 verbose: Found app: /System/Applications/Contacts.app
 verbose: Found app: /System/Applications/Time Machine.app
 verbose: Found app: /System/Applications/Utilities/AirPort Utility.app
 verbose: Found app: /System/Applications/Utilities/VoiceOver Utility.app
 verbose: Found app: /System/Applications/Utilities/Terminal.app
 verbose: Found app: /System/Applications/Utilities/Activity Monitor.app
 verbose: Found app: /System/Applications/Utilities/Screenshot.app
 verbose: Found app: /System/Applications/Utilities/Grapher.app
 verbose: Found app: /System/Applications/Utilities/Audio MIDI Setup.app
 verbose: Found app: /System/Applications/Utilities/System Information.app
 verbose: Found app: /System/Applications/Utilities/Keychain Access.app
 verbose: Found app: /System/Applications/Utilities/Migration Assistant.app
 verbose: Found app: /System/Applications/Utilities/Script Editor.app
 verbose: Found app: /System/Applications/Utilities/ColorSync Utility.app
 verbose: Found app: /System/Applications/Utilities/Console.app
 verbose: Found app: /System/Applications/Utilities/Disk Utility.app
 verbose: Found app: /System/Applications/Utilities/Bluetooth File Exchange.app
 verbose: Found app: /System/Applications/Utilities/Boot Camp Assistant.app
 verbose: Found app: /System/Applications/Utilities/Digital Color Meter.app
 verbose: Found app: /System/Applications/Font Book.app
 verbose: Found app: /System/Applications/FaceTime.app
 verbose: Found app: /System/Applications/Maps.app
 verbose: Running script for the extension attribute AWS CLI 1
 verbose: Found app: /System/Applications/Mission Control.app
 verbose: Found app: /System/Applications/Stickies.app
 verbose: Found app: /System/Applications/Photos.app
 verbose: Found app: /System/Applications/Messages.app
 verbose: Found app: /System/Applications/Calculator.app
 verbose: Found app: /System/Applications/VoiceMemos.app
 verbose: Found app: /System/Applications/Launchpad.app
 verbose: Found app: /System/Applications/Reminders.app
 verbose: Found app: /System/Applications/App Store.app
 verbose: Found app: /System/Applications/Automator.app
 verbose: Found app: /System/Applications/Calendar.app
 verbose: Found app: /System/Applications/System Preferences.app
Searching path: /Applications
 verbose: Found app: /Applications/Visual Studio Code.app
 verbose: Found app: /Applications/SourceTree.app
 verbose: Found app: /Applications/Keybase.app
 verbose: Found app: /Applications/Kaleidoscope.app
 verbose: Found app: /Applications/Keka.app
 verbose: Found app: /Applications/Tuple.app
 verbose: Found app: /Applications/Remove Netskope Client.app
 verbose: Found app: /Applications/Google Chrome.app
 verbose: Found app: /Applications/Self Service.app
 verbose: Found app: /Applications/Numbers.app
 verbose: Found app: /Applications/Beyond Compare.app
 verbose: Found app: /Applications/Microsoft Remote Desktop.app
 verbose: Found app: /Applications/iMovie.app
 verbose: Found app: /Applications/Citrix Workspace.app
 verbose: Found app: /Applications/DBeaver.app
 verbose: Running script for the extension attribute AWS CLI 2
 verbose: Found app: /Applications/Microsoft Word.app
 verbose: Found app: /Applications/Endpoint Security VPN.app
 verbose: Found app: /Applications/Cisco/Cisco AnyConnect Secure Mobility Client.app
 verbose: Found app: /Applications/Cisco/Uninstall AnyConnect.app
 verbose: Found app: /Applications/Microsoft Remote Desktop.localized/Microsoft Remote Desktop.app
 verbose: Found app: /Applications/SQLDeveloper.app
 verbose: Found app: /Applications/Navicat Premium 11.app
 verbose: Found app: /Applications/Docker.app
 verbose: Found app: /Applications/Grammarly for Safari.app
 verbose: Found app: /Applications/CCMenu.app
 verbose: Found app: /Applications/Safari.app
 verbose: Found app: /Applications/Microsoft Excel.app
 verbose: Found app: /Applications/Workplace Chat.app
 verbose: Found app: /Applications/SecureCRT.app
 verbose: Found app: /Applications/zoom.us.app
 verbose: Found app: /Applications/Microsoft Outlook.app
 verbose: Found app: /Applications/IntelliJ IDEA.app
 verbose: Found app: /Applications/Keynote.app
 verbose: Found app: /Applications/Check Point Firewall.app
 verbose: Found app: /Applications/pgAdmin 4.app
 verbose: Found app: /Applications/Authy Desktop.app
 verbose: Found app: /Applications/Pages.app
 verbose: Found app: /Applications/GarageBand.app
 verbose: Found app: /Applications/VirtualBox.app
 verbose: Found app: /Applications/1Password 7.app
 verbose: Found app: /Applications/Jamf Connect.app
 verbose: Found app: /Applications/Falcon.app
 verbose: Found app: /Applications/Microsoft OneNote.app
 verbose: Found app: /Applications/Kitematic.app
 verbose: Found app: /Applications/iTerm.app
 verbose: Found app: /Applications/Firefox.app
 verbose: Found app: /Applications/DataGrip.app
 verbose: Found app: /Applications/Postman.app
 verbose: Found app: /Applications/Fotor Photo Editor.app
 verbose: Found app: /Applications/Microsoft PowerPoint.app
 verbose: Found app: /Applications/Evernote.app
 verbose: Found app: /Applications/CompareMerge2.app
 verbose: Found app: /Applications/Netskope Client.app
 verbose: Found app: /Applications/Microsoft Teams.app
 verbose: Found app: /Applications/Slack.app
 verbose: Found app: /Applications/Sublime Text.app
 verbose: Running script for the extension attribute Check if Domain joined
 verbose: Running script for the extension attribute CrowdStrike
 verbose: Running script for the extension attribute CrowdStrike Network Running Status
 verbose: Running script for the extension attribute CrowdstrikeFalconAgentv6HearbeatCheckEA
 verbose: Running script for the extension attribute CrowdstrikeFalconv6AgentIDEA
 verbose: Running script for the extension attribute CrowdstrikeFalconv6ExtensionStatusEA
 verbose: Running script for the extension attribute CrowdstrikeFalconv6ExtensionVersionEA
 verbose: Running script for the extension attribute CrowdstrikeFalconv6LastEstablishedEA
 verbose: Running script for the extension attribute CrowdstrikeFalconv6Sensorv2
 verbose: Running script for the extension attribute Demobilization Status
 verbose: Running script for the extension attribute Find my Mac
 verbose: Running script for the extension attribute Homebrew
 verbose: Running script for the extension attribute Krb5 Realm
 verbose: Running script for the extension attribute Last User
 verbose: Running script for the extension attribute Network Account enabled
 verbose: Running script for the extension attribute Network Time Server
 verbose: Running script for the extension attribute Oracle Java 8 JDKVersion
 verbose: Finding CoreStorage information...
 verbose: Running script for the extension attribute SecureToken Users
 verbose: Running script for the extension attribute Uptime
Locating hardware information (macOS 11.6.0)...
 verbose: Device is BLE capable: yes
 verbose: Device is SIP protected: Enabled
 verbose: Checking AD status...
 verbose: Gatekeeper status: App Store and identified developers

 

JKingsnorth
New Contributor III

We are having the exact same problem, stuck in the same spot, devices not checking in... I've been working with Jamf support for 3 weeks on this now with no resolution or even a cause. I just keep getting passed off to different people. 

Our temporary work around was to disable any policy that required recon... Not ideal.

kissland
New Contributor III

So, I found that my inventory was set to 'once per computer' and not 'once per day' ... seems ok now but monitoring it

kissland
New Contributor III

Yeah, same issue, comes back to haunt us after a reboot eventually

JKingsnorth
New Contributor III

So our fix was updating to 12.0.1. No issues on the affected machines since updating.

kissland
New Contributor III

I'm on 12.0.1 and facing this issue

JKingsnorth
New Contributor III

Our issues started back last week with devices on 12.0.1.

amadeusMyOS
New Contributor

We're facing this issue with 10.15.7 and I had one user with this issue running under 11.4, I told him to upgrade.

Also, it happened today on my Mac running under 11.6.1 and fixed once rebooted... we will se tomorrow.

JKingsnorth
New Contributor III

Anyone have any luck with this? Haven't had much success with support.

churcht
New Contributor III

I am seeing this on some machines as well. Haven't gotten a solid workaround yet.

Anybody get this figured out?

It hangs at "Gatekeeper status: App Store and identified developers"

Recon_Hangs.png

 

Yury
New Contributor

Facing the same issue on all computers, however running

sudo jamf recon

locally works just fine, so I switched from using "Update Inventory" in Maintenance section of the policy to running a script which doesn't get stuck.