We have been deploying Sophos via Jamf Pro for years now. Recently, we've had an uptick in customers reporting their Intel Monterey systems are unusable for about 30-45 min, then they function normally. Reboots do not help, but Safe Mode does.
We have narrowed the issue down to Sophos, as when we uninstall in Safe mode, the issue is resolved. We also have had to exclude new Monterey systems from our Sophos policy, as it was causing freezing right after policy completion. Big Sur builds are fine.
I wanted to post here to see - has anyone experienced and/or mitigated this issue?
We have been deploying a config profile for some time now with the System Extensions + PPPC requirements based on this article:
https://community.sophos.com/intercept-x-endpoint/f/recommended-reads/116397/sophos-mac-endpoint-how-to-configure-jamf-privacy-preferences-for-10-15-compatibility
We reviewed the config profile and ensured it has the boolean values required (as someone outside of Sophos discovered in the comments).
Sophos support indicates the permissions need to be Allowed manually and they don't support deployment with Jamf Pro.
When I look at Privacy Prefs - I see a blank check box on the Sophos System Extension under Full Disk Access, but checking this box manually does not seem to prevent the freezing so far.
Could use some advice as Sophos refuses to help aside from pointing me at their stale community article or their Early Access Program, which requires manual deployment from our Sophos Cloud estate.
