Skip to main content
Question

MDM Profile fails to download

  • January 17, 2019
  • 4 replies
  • 38 views

Forum|alt.badge.img+5

We have some users who have problems with UIE. After logging to enrollment page and clicking Continue, the MDM profile is not downloading (screen shows only “Spinning”)
What have been tested:
- Quit / force quit Safari and tried again
- Rebooted Mac
- Tried with FF or Chrome

Users are with 10.14.2
We have also tried with QuickApp-package. That downloads fine and installs, but the MDM profile is not approved, and we don’t get all configuration profiles installed this way (8/15) and then Policies start to run and they work fine, but eg without PPPC or Kernel extension profiles, user is asked to allow those and also other needed config profiles are missing.

Anybody experienced such problems?

4 replies

Forum|alt.badge.img
  • New Contributor
  • August 27, 2019

same issue :(


Forum|alt.badge.img+1
  • New Contributor
  • November 15, 2019

I've also run into this, it happens less frequently in Google Chrome but it does still happen. Safari seems to be the worst about it from what I've experienced so far. I'm going to open a support case.


Forum|alt.badge.img
  • New Contributor
  • April 30, 2021

I'm also running into this. Had to manually install Firefox because Safari just wouldn't do it. Was there ever a resolution?


Forum|alt.badge.img+6
  • New Contributor
  • April 30, 2021

What version of Jamf Pro are you running??