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Question

MDM profiles not installing

  • June 14, 2017
  • 7 replies
  • 70 views
A
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When imaging my new machines they aren't grabbing the config profiles or managed preferences. Both are scoped to the department that the machines are a part of. When running 

sudo jamf policy

or

sudo jamf manage -prompt

It says "management framework will be installed once all policies are done executing. This has been happening to the same machines for over a day now and I've tried restarts to see if it would help be I receive the same error message every time. Ideas?

7 replies

R
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Did you try sudo jamf mdm ?

A
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  • Asnyder
  • Author
  • Valued Contributor
  • June 15, 2017

I did, I tried sudo jamf removemdmprofile and then sudo jamf mdm afterwards.

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  • Asnyder
  • Author
  • Valued Contributor
  • June 15, 2017

The Error I'm receiving now is:

bash-3.2$ sudo jamf mdm
Getting management framework from the JSS...
Enabling MDM...
Error installing the computer level mdm profile: profiles install for file:'/Library/Application Support/JAMF/tmp/mdm.mobileconfig' and user:'root' returned 1 (The operation couldn’t be completed. (InternalError error 1.))
Problem installing MDM profile.
Problem detecting MDM profile after installation.
bash-3.2$
J
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  • james_brock
  • New Contributor
  • June 16, 2017

I too have this exact same issue.

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  • el2493
  • Contributor
  • September 20, 2018

Did anyone ever figure this out? I have a computer that doesn't have any record of getting any management commands (Completed/Pending/Failed) that is able to sudo jamf policy and sudo jamf recon, but when I look at the computer in JSS it shows:

Verify MDM Enrollment: Enrolled MDM Capability: No

I tried sudo jamf mdm and sudo jamf mdm -userLevelmdm and both times I got the error message you mentioned:

Error installing the computer level mdm profile: profiles install for file:'/Library/Application Support/JAMF/tmp/mdm.mobileconfig' and user:'root' returned 1 (The operation couldn’t be completed. (InternalError error 1.)) Problem installing MDM profile.
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  • allanp81
  • Valued Contributor
  • September 20, 2018

@el2493 might not be the reason, but I had a couple recently that wouldn't apply anything MDM and it turned out that the macs seemed to have no serial number.

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  • el2493
  • Contributor
  • September 20, 2018

@allanp81 thanks, when I check the computer inventory object I see that there is a serial number listed for the computer. I also read that some people had this issue when the JSS incorrectly created a Mobile Device entry with the computer's same Serial Number or UDID (and deleting the Mobile Device and doing sudo jamf mdm would fix it), but I checked in the JSS and that's not the case for this computer.

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