Why do we encounter the "VPP redownload call timed out <MDMClientError:72>" error on all Mac Appstore apps?
I read that it is not an Apple issue, but a Jamf issue?
Will it try agan later?
Can i run a command or push a script to re-try?
Maybe some document of Jamf that can help here?
+19This issue (Product Issue-007435 ) is supposed to be resolved in Jamf Pro 10.27. However, we are still seeing the problem with various Apple MAS/VPP apps such as macOS Big Sur installer, Keynote, etc.
Can anyone else verify this?
+1I see the error 72 in WorkspaceOne UEM with macOS 10.15.7 (pages, keynote fail to install). seems to me Apple is the one to fix this?!
+7I'm having this as well... can't believe it's still not fixed. I'm going back to deploying packages.
+1@DennisMX from what I am being told it is filed as an active PI by Jamf and they are working with Apple. See this discussion for more info:
I have started experiencing this as of last week... macOS 12.3
I have started experiencing this as of last week... macOS 12.3
This has been occurring for me as well, any advice on how you fixed it?
+4Honestly, this longstanding bug is seriously making me reconsider ever deploying Apps to Macs via the Mac App Store ever again. It'd be one thing if it was just a temporary glitch, but this is now many months old, is intermittent, unpredictable, and makes everyone look bad -- Apple, my Tech Department, me (as the architect of the deployment), the Macs themselves, Jamf (and other MDM solutions). You think the end user cares who is at fault? All they know is that they are trying to install an App via Self Service (as they've been instructed to do) and it often fails.
YEARS old apparently, having this issue right now! Grr
+4October 2022 and it is still happening - The trick of UNCHECKING "Assign Content Purchased in Volume" may have worked, I no longer see the Failed commands, I'll have to reach out to the client tomorrow to see if it is installed.
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