Why do we encounter the "VPP redownload call timed out <MDMClientError:72>" error on all Mac Appstore apps?
I read that it is not an Apple issue, but a Jamf issue?
Will it try agan later?
Can i run a command or push a script to re-try?
Maybe some document of Jamf that can help here?
I've had a little luck with this process...
1) Turn WiFi off on Mac
2) Cancel all pending and failed commands
3) Push a new Application that has yet to be pushed to the Mac. Something random or new, it doesn't matter as long as it wasn't provisioned to the Mac up to this point.
4) WiFi back on
5) If you can get this new app to download and install, the rest of the apps that are queued up should start downloading.
This has worked for me for 2 out of 3 of the last machines I erased and re-provisioned for new users. Definitely not a good solution for shops on-boarding more than a handful of people a week.
I am experiencing the same. I had see the issue occasionally in the past but with a clear of the errors the install would work. I have been trying for the last 2 days off and on to get any apps to install. I will try the above mentioned workaround but someone needs to light a fire under the developers to get this resolved. I am just glad I am only working on a machine as a replacement and not for a new employee. That would create quite the embarrassing situation for me as I don't have time or packages to do these installs another way.
We had issues starting around 10AM 2 days ago - when we signed into Apple Business manager, the Apps and Books pane loaded a message about the store being unavailable.
Checked around 1115 and the store was back. Cleared failed and pending management commands, ran recon and the VPP apps came down on 2 of the 3. The third device I had to exclude the device from scope on each of the VPP apps, clear failed and pending management commands, and reboot. Then I un-excluded the device from one of the Apps (Microsoft Outlook) & it installed. Un-excluded the others one by one and each started to install within 2 seconds of saving Application scope.
Updating - VPP fell down for us Friday Oct 25 and didn't clear itself up after rounds of clearing pending commands and running recon. Had to revert to pkg installs for Office and XCode.
Yesterday, needed Microsoft Remote Desktop from VPP and was able to install properly after doing this:
- Uncheck "Assign VPP Content", save
- Edit, recheck "Assign VPP Content", save
This was needed on each Mac App Store App to get them going again.
This has been an issue for a while now no sign of a fix anytime soon.
Everything points to an Apple problem and we all know enterprise Mac developments are Very Very low on their lists.
Honestly, this longstanding bug is seriously making me reconsider ever deploying Apps to Macs via the Mac App Store ever again. It'd be one thing if it was just a temporary glitch, but this is now many months old, is intermittent, unpredictable, and makes everyone look bad -- Apple, my Tech Department, me (as the architect of the deployment), the Macs themselves, Jamf (and other MDM solutions). You think the end user cares who is at fault? All they know is that they are trying to install an App via Self Service (as they've been instructed to do) and it often fails.
Hi all, I'm a new Jamf Pro user and this has been doing my head in – I haven't been seeing the error in the Device > Management > Failed Commands because I think they clear out after a while. I've happened to spot the multiple failed commands on a device I'm trying to deploy this evening.
Oddly the typical culprits tend to be MS Office Apps (Word, Powerpoint, Excel, Outlook) but I get this on occasion with Slack, Keynote, Numbers and Pages as well.
I've noticed this thread hasn't been active since April 2020. Has anyone found a fix? The main way I've found to sort the issue is to go to the software in the Jamf > Mac App Store Section > unscope it and then rescope it / save. This sends a new push to the devices.
Quite frustrating as this is compromising the promise of 'zero touch deployment'.
Would really appreciate any tips.