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Microsoft Office 2011 - Word crashes after latest update

Forum|Forum|11 years ago
November 21, 2014
28 replies
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+10

endor-moon
Valued Contributor

Just updated to Yosemite and the latest Office update, Office2011-1446Update_EN-US.dmg. After the update, Word crashes constantly. Anyone else seeing this behaviour? I'm not sure if this is only on Yosemite. At the time of the crash, I was logged on as an Active Directory non-privileged user.

Exception: EXC_BAD_ACCESS
App: Microsoft Word
Version: 14.4.6.141106
Crashed Module Name: CoreFoundation
Crashed Module Version: 1151.16
Crashed Module Offset: 0x0000779b
Blame Module Name: MicrosoftMenuLibrary
Blame Module Version: 14.4.6.141106

...and so on.

Cheers...

Best answer by SGill

I was able to eliminate this error in OSX 10.10.1 today by adding back in a missing apple component: "Java for OSX 2014-001" I'm seeing that App Store upgrades can delete this component required by Office 2011, so it needs restoring. Not sure about the Adobe factors with this, but I was getting the error described above and adding Java fixed it.

We get Office to launch clean and without hassle in shared areas by adding the com.microsoft.*.plists to the UT, btw…fill in the name and company with any info you want--that info is embedded in the office plists and pushed out to a new login via the UT. It's a little tougher if you can't reimage and have existing users, but at least you'll have this for when you can. Also, I would let font caches build dynamically on your workstations. Even larger collections should build in less than 15 sec.

It doesn't appear that Microsoft Office 2011 supports licensing via a server from OSX, unfortunately.

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