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Question

Microsoft Outlook 2016 open with no user data

  • April 7, 2016
  • 2 replies
  • 0 views

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  • Honored Contributor

Recently some of my users have been opening Outlook 2016 and there is no data in their profile. This happened to me this morning but I didn't think too much about it because I do so much on my system it's possible I may have corrupted something but now it's happening to non-admin users.
Does anyone have any ideas as to why this is happening?

2 replies

talkingmoose
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  • Community Manager
  • April 7, 2016

No idea why this is happening, but see if the issue is that Outlook has lost its path to the data.

Right-click or Control-click the Microsoft Outlook.app application and choose Show Package Contents. From there navigate to Contents > SharedSupport > Outlook Profile Manager.app.

Does that app allow you to point back to your profile and set it as default so that Outlook can open it?


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  • Author
  • Honored Contributor
  • April 7, 2016

Thanks Mr Moose
I will pass this on to the support team.