My Dashboard is empty now!?

[sbrammer]

I got to work this morning, logged into my Jamf console a few minutes, and noticed my entire dashboard is gone.  I had a ton of items on my dashboard, and now they disappeared. Anybody else have this issue when they logged into their cloud-based Jamf console? How do I get all the items that were on there back on my dashboard? 

[sdagley]

Do you have multiple accounts for console access? Dashboard settings should be account specific so if for some reason a different account than your normal one was used the customizations would be missing.

[sbrammer]

It's the same SSO account I have always used to log in. Yesterday was fine as I logged in several times throughout the day, and this morning, nothing. 

[karthikeyan_mac]

@sbrammer Dashboards are JAMF user account specific. Please check if you are using the same accounts. Any chance your account got removed readded?

Thanks

[sbrammer]

I figured out my issue. For some time now, I have been getting a Jamf notification about multiple users with a same email address. So, yesterday I went into my Users and finally changed the email address of my Standard account, and kept my Directory Service account the same email address. So after you guys mentioned about the users, I went back into Users and changed the Stanard User back to my actual email address. 


I logged in, and I have my dashboard back. 🙂 Since I have had Azure SSO group set up for a while now, I think I can remove my personal Directory Service Account. 

[JimboJambo]

FWIW I'd get rid of any "Standard User" accounts with any kind of admin as they are only protected by username & password, defeating the purpose of SSO accounts for admin access.

Also ensure the Failover login URL is randomised and turn off "Allow users to bypass the Single Sign-On authentication" (all available in Settings/System/Single sign-on.)

We only have 1 "break glass" admin Standard account in our environment, with a randomised username and password that is only accessible via the randomised Failover URL.

[sbrammer]

I have SSO enabled, the failover URL is randomized, and "allow users to bypass SSO" is disabled already. I have also noticed that when I log into Jamf using Azure SSO, my login name under the profile icon shows sbrammer, and not sbrammer@jwcc.edu. So, it's apparently using my local account and not my Directory Service account, which I assumed it was using since I was logging in using SSO. I have a call with Jamf Support this afternoon for another issue, and I will ask about that.