Posted on 02-22-2024 07:56 AM
I've been having this issue for a while and it seems to have been caused by a Jamf PPPC profile that I created to allow standard users to authorize Teams to screen record.
On Monterey and earlier operating systems, users get stuck in an endless loop in the new Teams when trying to enable Screen Recording to screen share. They get prompted to authorize it but even when it's authorized, they get asked again, as if it wasn't authorized. The only solution we've found so far is to upgrade to Ventura where it doesn't seem to be an issue but they do have to toggle it off and then back on and if it's already been set ton On.
Has anyone experienced this issue?
Thank you.
Posted on 02-26-2024 06:14 AM
Hello,
We are experiencing the same issue regarding macOS 12 systems, and the new Microsoft Teams (work or school) application.
Have not been able to troubleshoot or find a workaround, might have to upgrade to Sonoma at this point but this is very frustrating. Def a bug with the app I would say, looking to see if someone can open a ticket with Microsoft about it.
Posted on 02-26-2024 07:40 AM
So far I have been able to figure out the following work around (further info on the issue):
Manual Fix (only solution so far):
Hope this helps.
Please open a ticket with AppleCare (Enterprise ticket) and if you can open a ticket with Microsoft for the new Teams as well.
Posted on 02-26-2024 11:16 AM
I should add, keeping the PPPC profile with the "Screen Capture - Allow Standard User to Approve" on the system is the issue. You have to remove the profile first, then check the box for Teams after having unlocked system pref/settings as an admin, then repush the profile for it to work properly.
Posted on 02-27-2024 07:12 AM
Yes, I understand that part. Though I'm not sure who to contact exactly. I suppose Apple enterprise is a good start. Teams Classic gets discontinued in one month so there isn't much time left to resolve this.
Posted on 02-27-2024 07:42 AM
@user-uArBIPgPMp It's not an Apple issue most likely, it seems that the new Microsoft Teams application does not properly recognize the "AllowStandardUserToSetSystemService" value set for the 'kTCCServiceScreenCapture' managed setting in the PPPC.
Best approach is to submit a ticket to Microsoft support instead of Apple, as Apple will not fix anything on macOS 12 at this point and will most likely suggest upgrading to macOS 13 or 14.
Friday
I Don't know if this was resolved, but for anyone wondering I was able to allow it by adding new teams permissions for full disk access and then going back and allowing ScreenCapture.
Here is a screenshot