Not able to Log-in

jamfmdm
New Contributor

Hi

We are having issue with some of our Macbook that has a touch-id/Touch bar. User not able to type there username and password. We tried to restart it many time but its not working the only way is to go to recovery mode then restart the laptop again.

here is the image

7d6a9c1ef1a24a05a5becfc2fde8d776

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