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Question

Office 365 VPP update not downloading

  • April 29, 2019
  • 6 replies
  • 34 views
Cayde-6
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Hey all,

So MS Excel & PowerPoint have updated to 16.24 along with the new icons but Outlook, Word, OneNote are still on 16.23. I did see an appdownload stub for those apps but running a recon waited, reboot have not solved the issue

Any ideas?

6 replies

D
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  • danreedphoto
  • Contributor
  • April 29, 2019

Same issue here.

    ImAMacGuy
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    • ImAMacGuy
    • Esteemed Contributor
    • April 29, 2019

    I haven't checked o365 in particular, but with other apps, if the users installed through an alternate source (downloaded/installed manually, or pushed via installer package) then VPP will not update it. It will only update apps that were installed via VPP.

    Cayde-6
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    • Cayde-6
    • Author
    • Honored Contributor
    • April 29, 2019

    Office 365 was pushed via VPP

    D
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    • danreedphoto
    • Contributor
    • April 29, 2019

    Solved the issue the old way. Delete the stub installers, go to the computer record in Jamf > Management tab > Cancel all failed commands. Back to the Mac, sudo Jamf recon in terminal. Re-download begins again.

    Ugh.

    L
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    • landon_Starr
    • Contributor
    • April 29, 2019

    The stubs and subsequent download issue should have been fixed in 10.14.4.

    Since upgrading, I haven't seen any additional issues.

    ThijsX
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    • ThijsX
    • Employee
    • April 30, 2019

    Hee there,

    You can check macadmins.software/mas/ for known issues and workarounds!
    If you stumble up on other issues join macadmins on slack and join #microsoft-office or ping pbowden!

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