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Question

Passcode Policies

  • September 28, 2016
  • 3 replies
  • 10 views
A
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Hi all,

Apologies for this really simple question.

I have attached our current passcode policy for pre-stage enrolments.

As you can see the Maximum number of failed attempts is set to 5.

I understand that the account will be locked out after 5 incorrect attempts, and the really simple question is, how would I unlock their account? Or what is the correct process once the staff member brings over their machine to me.

Thanks in advance

    3 replies

    C
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    • chriscollins
    • Honored Contributor
    • September 28, 2016

    You'd go into the inventory record of the device and send a clear passcode command.

    A
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    • andy_ng
    • Author
    • New Contributor
    • September 28, 2016

    Apologies, I forgot to clarify this is for Macs and not mobile devices. Does that command exist in the computers section?

    Y
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    • yyang
    • New Contributor
    • October 10, 2016

    See if this video has the solution you're looking for:

    https://www.youtube.com/watch?v=Og-RiQgjBEY

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