Hello,
We have changed out print management system and therefore I had to add a new printer to Casper Suite. The system is set up in AD using a .gpo and a printerpool. I did this simply by adding the new printerpool to a Mac and then added it in Casper Admin.
While this works (the drivers are still the same), when the new printer has been added to a Mac through Casper, it will now say "Paused for authentication" whenever I try to use it.
If I add the printer the conventional way to the Mac, it will send the print without issue and I use my card at the printer to retrieve it.
Is there any way to get around this issue or atleast prompt for authentication details? Right now it just looks like the print job gets stuck in the queue and you have to "refresh" it manually to prompt for credentials.
Thanks,
J.