Pending - Application is not available to install

[anitasmith]

i am getting this error message when students try to install garageband. the app catalog sees garageband as a paid app, however all our iPads are new and garageband was free with them, so is my problem that i need to add through VPP or something else?

iPads started as 8.4.1 and i updated to see if it solves the problem, so they are also on 9.0.2. Casper is 9.81 and the app store is restricted.

any help would be great!

[Emmert]

You need to get VPP2 licenses for Garageband, etc. even though it was included with the iPads. The form is here:

Request iOS apps through the Volume Purchase Program

[anitasmith]

Thanks!
I'll give that a try!

[dsitter]

I've already got the VPP managed apps from Apple, and am still getting this message. Any ideas?

[anitasmith]

when this happens lately all i have to do is refresh the app in VPP in the Casper suite - Global Management> Vpp Accounts - and then it will usually install sometime that day.