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Question

Pending - Application is not available to install

  • October 6, 2015
  • 4 replies
  • 38 views
A
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i am getting this error message when students try to install garageband. the app catalog sees garageband as a paid app, however all our iPads are new and garageband was free with them, so is my problem that i need to add through VPP or something else?

iPads started as 8.4.1 and i updated to see if it solves the problem, so they are also on 9.0.2. Casper is 9.81 and the app store is restricted.

any help would be great!

4 replies

E
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  • Emmert
  • Valued Contributor
  • October 6, 2015

You need to get VPP2 licenses for Garageband, etc. even though it was included with the iPads. The form is here:

Request iOS apps through the Volume Purchase Program

A
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  • anitasmith
  • Author
  • Contributor
  • October 6, 2015

Thanks!
I'll give that a try!

D
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  • dsitter
  • New Contributor
  • October 12, 2016

I've already got the VPP managed apps from Apple, and am still getting this message. Any ideas?

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  • anitasmith
  • Author
  • Contributor
  • October 18, 2016

when this happens lately all i have to do is refresh the app in VPP in the Casper suite - Global Management> Vpp Accounts - and then it will usually install sometime that day.

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