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Question

Print dialog box a mess in Mojave

  • September 17, 2019
  • 10 replies
  • 41 views

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I was making new installers packages that set defaults for all of our printers to BW 2-Sided to save some trees and Ink. I have encountered some difficulties where the nice print dialog from the vendors Xerox and HP now default to a very ugly confusing CUPS looking dialog box. I assumed this was an error in my package but after more testing I realized this appears to be a Mojave 10.14.6 bug... the dialog boxed look just like the link below... Has anyone else experienced this issue? Is there a fix? I cant push printers out to my users that have this type of dialog box for printing... it will just confuse them.

https://forums.macrumors.com/threads/can-we-talk-for-a-second-about-the-printer-dialogs-in-mojave.2148321/

10 replies

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  • Valued Contributor
  • September 17, 2019

I know the thread on MacRumors is a little old but I'm on 10.14.6 and my print menus look pretty normal. At least like the "before" photos.


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  • Author
  • Contributor
  • September 17, 2019

I am definitely seeing a difference with my printers... Below are screenshots of my HP Color Laserjet M750 before and after 10.14.6

Before

After 10.14.6


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  • Valued Contributor
  • September 17, 2019

Apple Isn't allowing sandbox access to print drivers anymore. Take a look at mine and be happy with yours. Notice the scroll box.


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  • Author
  • Contributor
  • September 17, 2019

Touché

My Xerox...

What a car wreck...


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  • Valued Contributor
  • September 17, 2019

OMG, what apps are these from?


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  • Author
  • Contributor
  • September 17, 2019

Houston we have a problem... hope Apple can fix this ASAP.


Chris_Hafner
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  • Jamf Heroes
  • September 18, 2019

Yep... I’m with all of you! I quite liked the xerox layout... even I have trouble puzzling out certain finishing options now, let alone a regular user!


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  • Author
  • Contributor
  • December 24, 2019

It appears the issue has been resolved in macOS Catalina. The Xerox print dialog now appears correctly.


cdenesha
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  • Honored Contributor
  • December 26, 2019

@rgerman What app did you test printing in? Do you see the proper Xerox print dialog in Safari?


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  • Author
  • Contributor
  • December 27, 2019

Safari looked correct as well. I am using the XeroxPrintDriver_5.3.0_2118.dmg from Xerox's site.