Profile Installation Failed -- Server Certificate is Invalid

ohtech
New Contributor II

Our school has 450+ MacBooks and 150+ iPads. At the moment I have one iPad that will not install the profile. The CA certificate is being installed before the profile with no errors. I'm not sure what could be stopping this one iPad from enrolling.

I've followed the steps in the article below with no luck. Also, the iPad is set to the right time.

https://www.jamf.com/jamf-nation/articles/192/mobile-device-enrollment-error-invalid-profile-or-invalid-certificate

1 ACCEPTED SOLUTION

amickelson
New Contributor

On the iPad go to General: About: Certificate Trust Settings and Enable the JSS Certificate.

View solution in original post

11 REPLIES 11

sharriston
Contributor II

Is the iPad on 10.3 or higher and is your certificate self signed by the JSS or did you buy a third party certificate?

ohtech
New Contributor II

iPad is running 10.3.3 and our certificate is self signed by the JSS.

amickelson
New Contributor

On the iPad go to General: About: Certificate Trust Settings and Enable the JSS Certificate.

ohtech
New Contributor II

Thank you! I had no idea that setting was there.

christiana
New Contributor

You are a life saver

PBeckman
New Contributor

Thanks amickelson, I confirm this fixed it for me also.

dlang
New Contributor II

I wish it was trusted at install.
any way to make this happen?

steelopus
New Contributor III

Still relevant after all these years!

bcbackes
Contributor II

Yeah, I got burned by this recently when setting up an iPad for the first time with Jamf Pro.

shahidulghafoor
New Contributor

I am still getting this message , even the certificate trust is enabled.

Same here, the trusted certificates are enabled but the profile fail to inject the certificate.