Skip to main content
Question

Push failed. Values for APN Token and Push Magic cannot be blank.


Forum|alt.badge.img+4

Hi,

since yesterday we cant enroll new devices to our prestages (prod and int), the error is the following: "Push failed. Values for APN Token and Push Magic cannot be blank".
We have not changed anything and also all certificates up to date.
Has anyone similar problems for 1 or 2 days??

Thx
Patrick

38 replies

Forum|alt.badge.img+6
  • Contributor
  • 15 replies
  • August 25, 2020

same here.

First we had this issue: https://www.jamf.com/jamf-nation/discussions/36546/there-was-a-problem-communicating-with-a-push-server
And since it is resolved, I see the same error message in our environment.


Forum|alt.badge.img+4
  • Author
  • Contributor
  • 10 replies
  • August 25, 2020

It looks like that the problem was solved from Jamf support some minutes ago for us.

Update issue still NOT solved!


Forum|alt.badge.img
  • New Contributor
  • 1 reply
  • August 26, 2020

Same problem here today!


Forum|alt.badge.img+2

Same problem here, I have a case open with Jamf.


Forum|alt.badge.img+7
  • Contributor
  • 12 replies
  • August 26, 2020

Also experiencing this. Incident ticket opened with Jamf.


Forum|alt.badge.img+7
  • Contributor
  • 12 replies
  • August 26, 2020

Update: Someone on the MacAdmins Slack workspace shared the following workaround: In the JSS, hit Cancel on the following failed command: DeviceConfigured.


Forum|alt.badge.img+4
  • Author
  • Contributor
  • 10 replies
  • August 27, 2020

@sim.brar yes that correct. there is another discussion for this topic where i already posted the "workaround": https://www.jamf.com/jamf-nation/discussions/36546/there-was-a-problem-communicating-with-a-push-server#responseChild206007


Forum|alt.badge.img+4
  • Contributor
  • 24 replies
  • August 28, 2020

Same issue for me since yesterday, working with the jamf support on it but still not soilved


Forum|alt.badge.img+5
  • Contributor
  • 25 replies
  • August 28, 2020

My first ever pre-enrollment test was today, and I have the same issue. My boss wants to factory reset, and re-attempt when this is resolved, since nothing that was supposed to install happened. But since it now exists fully in Jamf I'm unclear if this is even possible. That ship has sailed yes? Can we perform a valid pre-enrollment test after the laptop has been added to Jamf already?


Forum|alt.badge.img+5
  • Contributor
  • 25 replies
  • August 28, 2020

I just did a manual Recon adoption and had the same problem. I have a case open. Looks like I can't adopt anything into Jamf at the moment. At least not "fully".


Forum|alt.badge.img+6
  • Contributor
  • 15 replies
  • August 31, 2020

is it working for everyone now? What did the Jamf support say?


Forum|alt.badge.img+4
  • Contributor
  • 24 replies
  • August 31, 2020

Still not working for me, waiting for jamf support feedback


Forum|alt.badge.img+4
  • Contributor
  • 24 replies
  • August 31, 2020

Workaround which works for the moment, from the JamF Support :

Could you please skip the enrollment at the setup assistant with the next device you will enroll (Other network options -> My device does not connect to the internet) and execute following command from the desktop: sudo profiles renew -type enrollment


Forum|alt.badge.img+4
  • Author
  • Contributor
  • 10 replies
  • August 31, 2020

@JamelB valid workaround and i´m pretty sure this will work.
The problem is that we have designed a nice "zero touch" enrolment and tomorrow is onboarding day and we have to manage remote onboardings as well...i cant tell newbies please open terminal and enter the command (some of them never used a mac)...
I cant understand why this problem is still present, i reported this already early last week to jamf.
I´m a bit frustrated at the moment with the handling of such important topics.


david_edgar
Forum|alt.badge.img+7
  • Contributor
  • 11 replies
  • August 31, 2020

Holy cow this is still an issue? We have fac arriving today having issues. How has this not been solved?

Update: In the JSS, hit Cancel on the following failed command: DeviceConfigured.


Forum|alt.badge.img+5
  • Contributor
  • 25 replies
  • August 31, 2020

The problem with the so called workaround (hit cancel on DeviceConfigured) is that the Kerberos SSO deploy still fails. It appears in Profiles as a blob of XML instead of the way it's supposed to, and no menu bar key symbol ever appears. Also, one of the Jamf Profiles doesn't install. The system does appear in Jamf, but it's not adopted fully. The sudo command does not seem to address Recon enrollments. And if Jamf has workarounds they did NOT annotate my open ticket as such.


Forum|alt.badge.img+4
  • Contributor
  • 24 replies
  • September 1, 2020

Still same issue for me today, waiting for JamF Support... Do you have any answer on your side ?


Forum|alt.badge.img
  • New Contributor
  • 1 reply
  • September 1, 2020

Same problem still here. (West Europe cloud)

Process , looping while enrolling.


Forum|alt.badge.img+2
  • New Contributor
  • 3 replies
  • September 1, 2020

Chiming in here with the same issue. The "workaround" got us hobbling along until the issue is fixed. Thanks so much @sim.brar and @patrick030 !


Forum|alt.badge.img+4
  • Author
  • Contributor
  • 10 replies
  • September 1, 2020

@JamelB no, i have also no feedback on my request.


Forum|alt.badge.img+4
  • Contributor
  • 24 replies
  • September 1, 2020

Best workaround is clearly to use this. I was able to enroll some devices today with this process.
Please note you may have to click "Cancel All" multiples times refreshing the web page for the enrollement to continue on the device. I searched the device per SN in JamF. The name in JamF should be "DEP - SERIALNUMBER".


Forum|alt.badge.img+5
  • Contributor
  • 25 replies
  • September 1, 2020

What would set the names to DEP - serialnumber? None of mine are set to that. Using Cancel All may get them to appear in Jamf, but they are fundamentally broken on the client side so it's hardly useful. With missing and/or broken profiles.


Forum|alt.badge.img+13
  • Honored Contributor
  • 365 replies
  • September 4, 2020

In case anyone is stilling working at this and hasn't opened a case, PI-008754 was the product issue I received from support, though it doesn't appear in the Known Issues just yet.


Forum|alt.badge.img+5
  • Contributor
  • 25 replies
  • September 5, 2020

I got:

In regards to the enrollment issue, the Jamf Pro Server log is confirming that what is being encountered is a known issue we have filed as PI-008661. This is reported fixed in an upcoming release of Jamf Pro.

And they would not say when it's getting pushed, but they marked my case inactive.


Forum|alt.badge.img+4
  • Author
  • Contributor
  • 10 replies
  • September 7, 2020

Hi everyone,

i get this information back from jamf: "I'm really sorry for the problems you've been experiencing and the manual work you've had to put in to make the workaround possible. At the moment however, there is no estimation yet concerning this PI and when it will be fixed. I'm afraid the only temporary solution is the workaround. I understand this is far from ideal. Again, my apologies for the inconvenience caused by this."


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings